AFM - Soft Services
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary:
Manage day-to-day workplace experience and soft services operations to ensure a safe, productive, and engaging office environment for employees and visitors.
Key Responsibilities:
- Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services.
- Manage reception, hospitality, meeting room, and visitor experience services.
- Monitor vendor performance and ensure SLA/KPI compliance.
- Support employee engagement programs, events, and wellness initiatives.
- Conduct workplace audits for cleanliness, service quality, and compliance.
- Collaborate with HR, Security, IT, and Facilities teams for seamless operations.
- Track budgets, prepare reports, and drive continuous improvement initiatives.
Qualifications & Experience:
- Bachelor's degree in Hospitality, Facility Management, Business Administration, or related field.
- 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in a office environment.
Key Skills:
- Workplace & Employee Experience
- Vendor Management
- Hospitality & Event Management
- Stakeholder Management
- Customer Service Orientation
- Communication & Problem Solving
- Budget & Compliance Management
Success Metrics:
- Employee Satisfaction Scores
- SLA/KPI Achievement
- Vendor Performance
- Service Quality & Audit Scores
- Workplace Experience Ratings
Location:
On-site -Bangalore, KarnatakaScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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