Business Support, Facilities Support

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Workplace Experience Ambassador - Job Description

About the Role:

As a Workplace Experience Ambassador scope of work own the overall workplace experience, be the primary touch point with Client employees, visitors, and service partners - delivering a high-touch and high-impact workplace experience. This role will be responsible for managing daily soft facilities operations in the Singapore office, including close collaboration with building landlord and client’s pantries partners.

You’ll work in close partnership with Workplace Experience Manager, Engineering team, Senior Facilities Manager (Site Lead) and the client’s real estate team, contributing to the entire client workplace experience includes cleaning, landscape, pest control, waste disposal, space & move management, events and support pantries management. While the role requires someone highly proactive and independent, you will also be a key collaborator on strategic workplace experience initiatives that enhance employee experience, operational excellence, and our cross-site & function collaboration.

Responsibilities:

• To coordinate all on-site soft facilities operational and administrative duties.
• Partnering closely with the in-house maintenance team for all daily maintenance matters and conducting daily inspection to ensure quality standards are being maintained.
• Monitor submission of service partners’ daily inspection and periodic reports.
• Responsible for coordinating and improve efficiency of storage, transportation, space planning, event planning and meeting room arrangement.
• Oversee the planning and executing of the waste, pest control and cleaning scheduling.
• Review service partners’ deployment and duties to optimal use of manpower.
• Regular inspection for conformance to service standards and expectation of cleanliness, waste management.
• Ensuring that all service partners conduct themselves in accordance with relevant policy on health and safety. They will be committed to maintaining a healthy and safe work environment.
• Ensuring at all times that they carry out their work safely and with due regard for others in accordance with HS&E procedures and instructions, contractual, legislative and local requirements.
• Reporting immediately any non-conformance, unsafe act or unsafe condition to line management for investigation and corrective action.
• Identify, collate and report any building defects.
• Coordinate with all service partner on their plan training programme for cleaners, landscapers, waste and pest control.
• Coordinate and support events from set up requirements to logistical support including AV set-up, liaise with onsite support team on layout etc.
• Conduct daily toolbox talk to address HSE, work activities and shared lesson learnt.
• Serve as first point of coverage for client receptionist by supporting in delivering warm, professional hospitality while following site security protocols for all visitors. independently.
• Complete additional responsibilities as assigned.

Requirements:

• Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study required
• 3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
• A strong operational mindset with a genuine passion for building meaningful employee experiences.
• Experience in managing a substantial size of workers
• Excellent time management skills and ability to multi-task and prioritize work.
• A positive attitude and a good team-player with good interpersonal and supervisory skills.
• A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.
• Excellent written and verbal communication skills across email and in-person interactions.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and comfort using CMMS platform or help desk platforms.
• Others: The role includes the need to potentially provide after-hours coverage when necessary.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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