Director, Facility Projects

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Job summary

JLL is seeking a Facilities Project Lead to support client by serving as the single point of accountability for vendor contract performance and the planning, procurement, and delivery of small facilities projects. This role ensures vendors deliver the full contracted scope at the agreed quality and cost, and that all projects follow one consistent process from request through closeout. In this role, you will help deliver the simplicity, speed, and consistency that define JLL’s integrated approach to real estate and facilities management. You will work across vendor management, project delivery, budgeting, sourcing, and team leadership while supporting JLL’s purpose to shape the future of real estate for a better world and our values of Teamwork, Ethics, and Excellence.

Key responsibilities

Vendor contract management

• Own the master register of vendor and subcontractor agreements, including scope, term, pricing, and the responsible account team member.
• Own performance management of fixed-cost contracts and making the final determination on whether work performed meets the contracted scope, frequency, and quality standard, in consultation with technical leads and Sourcing Manager.
• Participate in vendor performance reviews with Sourcing Manager and drive scope gaps, quality issues, and corrective actions to resolution.
• Input into vendor contract renewals, rebids, and scope revisions, including benchmarking and recommendations on whether to renew, renegotiate, or replace.
• Serve as the escalation point for commercial disputes, change orders, and extra-work requests.

Small project management

• Maintain oversight of a single project log covering status, budget, schedule, and owner, and triage incoming project requests.
• Develop scopes of work, issue bid packages, lead bid leveling, and recommend awards with clear cost and risk rationale.
• Manage projects from award through closeout, including schedule, cost, change control, quality inspection, punch lists, and documentation.
• Coordinate with clinical and operational stakeholders on access, shutdowns, and scheduling in a 24/7 Office environment, including infection control, life safety, and interim measures.
• Ensure vendor compliance with site safety, permitting, and regulatory requirements.
• Define and enforce a standard project process used by all project owners on the account.

Budgeting and financial management

• Own the project and vendor contract budget, including forecasting, commitments, cost tracking, and monthly variance reporting.
• Reconcile invoices against work performed and approved scope before payment approval.
• Partners with finance and capital project management lead so contract and project spend aligns with operating and capital budgets and client reporting.
• Flag cost risks and recommend corrective action early.

Sourcing and procurement partnership

• Work with JLL sourcing on vendor selection, contract terms, pricing, and renewals.
• Follow defined approval thresholds and delegation of authority for awards, change orders, and extra work.
• Support vendor onboarding and compliance requirements.

Team leadership

• Supervise, coach, and develop direct reports, setting priorities, delegating administrative work, and reviewing output for quality.
• Build direct reports’ technical knowledge through scope-verification checklists, site walks, and progressively larger project ownership.
• Conduct regular one-on-ones and support performance and development planning.

Cross-functional partnership

• Partner with technical leads and the Account Director on vendor strategy, risk, and client communication.
• Identify patterns such as repeat failures, vendor underperformance, and recurring project types, and recommend proactive solutions.
• Report contract status, cost variances, and risks to the Account Director monthly in a form suitable for client leadership.
• Recommend vendor modifications based on performance management outcomes.

Required qualifications

• Bachelor’s degree in engineering, construction management, facilities management, or a related field, or equivalent experience.
• 8+ years in facilities management, construction, or project management, ideally in technology sector or critical environment.
• 2+ years of supervisory or team development experience.
• Demonstrated experience writing scopes, managing bids, and administering fixed-price and time-and-materials contracts.
• Experience managing project or contract budgets and reconciling vendor invoices.
• Working knowledge of building systems, including HVAC, plumbing, electrical, and life safety, sufficient to evaluate scope and quality.
• Strong negotiation, documentation, and stakeholder communication skills.
• Proficiency with CMMS or work order systems and Excel.

Preferred qualifications

• PMP or equivalent project management certification.
• Experience in a 24/7 Office or other highly regulated operational environment.
• Experience working within an integrated facilities management model that combines property, workplace, and project management services.

Measures of success

• Documented scope-versus-delivery verification on all fixed-cost contracts.
• Projects delivered through the standard process, with on-time, on-budget, and close-out-documentation rates tracked.
• Reduced unmanaged extra work and unplanned change orders.
• Budget variance reported monthly, with no unexplained variances.
• Coordinator developing against documented milestones.
• Client satisfaction with responsiveness and project communication

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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