Facilities Coordinator

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

JLL is hiring a Facilities Coordinator to join the Facilities Management Team at one of its prominent clients in Toronto. In this fast paced, client facing role, you will support the FMT with all operational activities in maintenance and operations including some accounting and finance, vendor oversight, equipment and supplies, occupancy services. You will proactively develop and maintain client relationships ensuring that expected service levels are achieved.

This role is on-site 5 days/week.

What your day-to-day will look like:

Service Delivery

• Actively support an environment of teamwork, co-operation, performance excellence, and personal success.

• Conduct daily walkthroughs to ensure clean and organized office.

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.

• Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.

• Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.

• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

• Assist in the procurement of vendors and services as required.

• Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact.

• Provide coordination and support events, meeting and conference facilities as required.

• Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.

• Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.

• Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

• Deliver an exceptional quality of service, as reflected by client feedback.

• Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Required Qualifications:

• Prior experience in facilities, property management, hospitality or related field preferred.

• Knowledgeable of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.

• Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.

• Proficiency in a range of information technology tools and platforms.

• Excellent communication, organization and problem solving skills.

• Ability to work independently with little supervision and effectively deal with stressful situations.

• Self-motivated; confident, energetic and flexible.

Estimated compensation for this position:

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

Opening Type:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.