Manager, Information Risk Management

The Manager, Information Risk Management, plays a critical role in supporting regulatory readiness by leading and coordinating Line 2 activities related to regulatory requests, data calls, and reviews across IT Protection and application security. In this role, you will help ensure risks, controls, and remediation activities are clearly documented and traceable to meet audit and regulatory expectations. You will also provide independent Line 2 oversight across Technology and Cyber Security Risk, leading complex risk assessments, delivering credible challenge to control owners and technology partners, and helping ensure that technology, cyber, data, AI, and emerging technology risks are effectively identified, assessed, managed, and governed.

This role offers the opportunity to operate in Technology and Cyber Risk, shaping regulatory response and strengthening organizational resilience. You will contribute to the organization’s mission through independent oversight, strong risk governance, and regulatory readiness across critical technology domains. You will gain exposure to enterprise-wide risk areas-including cyber, data, AI, and emerging technologies-while building leadership capability and influencing stakeholders.

Position Responsibilities:

Independent Oversight & Support

• Provide Line 2 oversight and challenge of regulatory submissions to ensure accuracy, completeness, and alignment with internal standards;
• Interpret regulatory and audit expectations and provide Line 2 guidance to support compliant, risk-informed responses and remediation actions.
• Support audit and regulatory readiness by coordinating materials, reviewing evidence packages, and preparing stakeholders for reviews, examinations, and information requests.
• Lead Line 2 oversight activities across technology, cyber, data, AI, cloud, and emerging technology domains.
• Perform oversight and challenge on thematic reviews and targeted risk deep dives.
• Oversee and validate the quality of risk assessments, evidence, and remediation commitments provided by Line 1 partners.
• Monitor and escalate significant issues, risk exceptions, control gaps, and corrective action plans.
• Tracks and challenges remediation progress to closure.
• Escalate significant technology and cyber risk issues, control weaknesses, and regulatory concerns to appropriate governance forums and senior leadership.
• Provide effective challenge on the design and operating effectiveness of controls supporting key technology and cybersecurity risk areas.

Governance, Reporting & Collaboration

• Manage new projects and initiatives as required
• Develop and deliver high-quality risk reporting, dashboards, and insights for senior leadership, risk committees, and governance forums.
• Maintain and enhance oversight processes, documentation, templates, and guidance materials to support a consistent risk practice.
• Identify opportunities to uplift risk maturity, streamline processes, and strengthen the effectiveness of IRM oversight.
• Contribute to the development of policies, standards, and methodologies in collaboration with Standards Governance, Technology Risk, Operational Risk, Privacy, and Compliance.
• Represent IRM in cross-functional forums, working groups, and strategic initiatives.

Required Qualifications:

• 5 years of experience in technology risk, cybersecurity, IT audit, or related domains.
• Strong audit, risk assessment, and control evaluation capabilities, with the ability to assess the quality, completeness, and sufficiency of supporting documentation and evidence.
• Demonstrated ability to coordinate, review, and challenge evidence submissions across multiple stakeholders, ensuring deliverables are accurate, well-supported, and aligned with internal standards and review expectations.
• Solid understanding of regulatory, audit, and governance expectations, with experience interpreting requirements and supporting responses to regulatory reviews, examinations, and information requests.
• Proactive, adaptable, and able to operate effectively in a dynamic and maturing risk environment.
• Strong capability in analyzing technical risks and presenting them in business relevant terms.
• Demonstrated ability to engage and influence senior stakeholders across Technology, Cyber, and Risk teams
• Strong written and verbal communication skills & detail-oriented with strong organizational skills.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.