Facility Executive - Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Facility Executive - Soft Services

About JLL: JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Key Responsibilities:

• Facility Operations & Administration

· Conduct daily floor walks and workplace inspections to identify operational issues and ensure service excellence.

· Generate daily, weekly, and monthly reports, trackers, dashboards, and management updates.

· Maintain records of complaints, service requests, inspections, audits, and vendor performance.

· Develop and implement operational procedures to improve service delivery, efficiency, and compliance.

• Housekeeping Management

· Oversee housekeeping services to ensure cleanliness and hygiene standards are maintained across all office spaces, meeting rooms, workstations, reception areas, washrooms, pantries, and common areas.

· Conduct housekeeping audits and inspections to identify improvement opportunities.

· Ensure availability of housekeeping consumables and cleaning materials.

· Coordinate periodic deep cleaning, carpet shampooing, upholstery cleaning, and special cleaning activities.

· Address employee concerns and service requests within defined SLAs.

• Vendor Management & SLA Compliance

· Manage multiple service partners including housekeeping, pest control, horticulture, waste management, parking, and specialised service vendors.

· Monitor vendor manpower deployment, attendance, grooming, and performance.

· Conduct regular vendor reviews and ensure compliance with contractual obligations.

· Track and monitor KPIs, SLAs, productivity levels, and service quality metrics.

· Drive continuous improvement initiatives and implement corrective actions for service gaps.

• Pest Control Management

· Coordinate preventive and reactive pest control programs across the facility.

· Conduct inspections of critical areas such as pantries, childcare facilities, cafés, washrooms, and utility rooms.

· Ensure pest control schedules, service reports, MSDS documentation, and compliance records are maintained.

· Investigate pest-related complaints and coordinate corrective actions with vendors and stakeholders.

• Horticulture & Workplace Aesthetics

· Manage indoor and outdoor landscape maintenance.

· Ensure proper upkeep and replacement of plants, planters, and green walls.

· Coordinate seasonal landscaping improvements and beautification initiatives.

· Monitor vendor performance and plant health across all facility areas.

• Parking Management

· Coordinate employee and visitor parking operations.

· Manage issuance of RFID tags, parking stickers, and access permissions.

· Maintain parking allocation records and utilisation reports.

· Coordinate with landlord and security teams regarding parking requirements, traffic management, and employee queries.

• KPI & SLA Compliance

· Monitor vendor performance against agreed KPIs and SLAs.

· Prepare periodic performance reports, dashboards, and management updates.

· Identify service deficiencies and implement improvement plans.

· Support internal and external audits related to facility operations.

• Consumption & Inventory Tracking

· Track and analyse consumption of housekeeping chemicals, pantry items, restroom consumables, and other facility materials.

· Maintain inventory records and ensure optimum stock levels.

· Identify opportunities for cost optimisation and reduction of wastage.

• Invoice & Financial Management

· Verify vendor invoices against work completion records and contractual obligations.

· Monitor Work Completion Certificates (WCCs) and ensure timely documentation.

• Coordination & Stakeholder Management

· Coordinate with Business Units, Security, HSE, Landlord teams, and external agencies.

· Support employee engagement activities, events, and workplace initiatives.

· Ensure timely communication regarding facility-related updates, maintenance activities, and operational disruptions.

• Reporting & Documentation

· Prepare daily, weekly, and monthly operational reports.

· Maintain accurate records of audits, inspections, vendor performance, complaints, consumptions, invoices, and service requests.

· Use MS Office applications (Excel, PowerPoint, Word, Outlook) for reporting, analysis, presentations, and communication.

• Qualifications and Skills:

· Bachelor’s degree in hospitality management or related field

· Proven experience in facilities management, with a focus on soft services

· Strong leadership and team management skills

· Excellent communication and interpersonal abilities

· Proficiency in MS Office and facilities management software

· Analytical and problem-solving skills

· Knowledge of health and safety regulations and best practices in facility management

· Ability to work flexibly, including after-hours when required

At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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