Guest Services Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

This role is responsible for managing switchboard operations and meeting room reservation services, ensuring a professional, efficient, and positive experience for clients and visitors. The position supports day-to-day operations by handling incoming calls, coordinating room bookings, maintaining accurate records, and liaising with internal teams to meet client requirements, all while upholding JLL's service standards and protecting the firm's and client's reputation.

Key Responsibilities

Call Handling and Client Service The coordinator answers incoming calls, directs them to the appropriate person or department, and provides general information to callers. They respond to requests for information, service, and assistance in a timely and professional manner, ensuring every interaction reflects positively on JLL and the client.

Reservation Management The role involves taking, confirming, and managing meeting room bookings through the internal reservation system. This includes understanding the procedures for booking client area meeting rooms, ensuring room setups meet client requirements (such as AV, catering, and layout), sending booking confirmations to users via email, resolving scheduling conflicts, and maintaining accurate and up-to-date booking records.

Coordination and Liaison The coordinator liaises with catering, AV, security, and landlord teams to arrange meeting and event requirements, and is familiar with available amenities and audio-visual equipment to support these arrangements effectively.

Administrative Support General administrative duties include data entry, maintaining records and contact lists, updating internal directories, and handling correspondence. The coordinator also updates reservation protocols and internal procedures as required and supports hospitality or workplace teams with ad hoc corporate service requests.

Service Quality and Escalation The role requires proactively managing client expectations to maintain service levels, monitoring service quality, and escalating any issues affecting client experience to management promptly. The coordinator handles special requests and last-minute changes with professionalism and addresses inquiries and concerns efficiently, escalating as necessary.

Team Collaboration and Compliance The coordinator participates in department briefings and team meetings, contributing to a positive and collaborative work environment. They follow operational procedures to ensure service standards are met, monitor health and safety guidelines to protect staff and others, and perform other duties as assigned by the reporting manager to meet operational or business needs.

Skills and Qualifications

• Strong communication and customer service skills
• Cultural sensitivity and a high standard of professional ethics and integrity
• Familiarity with reservation or booking systems
• Proficiency in general office administration
• Ability to multitask in a fast-paced environment
• Prior experience in a front-of-house, switchboard, or hospitality coordination role preferred

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.