Program Coordinator - Transportation

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This position is responsible for assisting with the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, bike, and walk options. You will provide timely and friendly customer service to client employees seeking information about commute options while becoming a Subject Matter Expert (SME) on commute modes available to employees. This role requires you to coordinate distribution of transportation passes, Carpool Permits, bus schedules, and other commute materials while creating and maintaining program documentation including policy documents, email templates, logs, and service records. You will coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience while conducting customer-facing on-site and virtual events and presentations specialized in outreach to client employees. Your ability to engage with client employees through showcases both in-person and online to present benefit information and conduct Q&A is essential to success in this role.

What your day-to-day will look like:

• Provide timely and friendly customer service to client employees seeking information about commute options
• Serve as a Subject Matter Expert (SME) on commute modes available to employees
• Coordinate distribution of transportation passes, Carpool Permits, bus schedules, and other commute materials
• Create and maintain program documentation including policy documents, email templates, logs, and service records
• Coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience
• Conduct customer-facing on-site and virtual events and presentations specialized in outreach to client employees
• Engage with client employees via showcases both in-person and online to present benefit information and conduct Q&A
• Collaborate with on-site teams within the commute program on tabling and other events to engage with client employees and promote the program
• Coordinate van pool group schedules and documents
• Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests
• Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance
• Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform
• Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
• Assist with onboarding of new team members including interviewing and training
• Develop an understanding of commute management platforms to ensure content integration with client systems and platforms
• Partner with shuttle vendor teams to solve real-time shuttle challenges and ensure a cohesive experience for shuttle riders
• Perform other duties as assigned or requested by management.

Required Qualifications:

• High School Diploma or GED
• 1-3 years of customer service experience required
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
• Ability to effectively present information to an internal department and/or large groups of employees
• Comfortable presenting in front of a large live audience or through virtual sessions
• Comfortable meeting and engaging with new people with a warm and engaging demeanor
• Ability to assess circumstances, empathize, and offer help
• Excellent written and verbal communication skills
• Aptitude for face-to-face conversation in a friendly and fast-paced environment
• Ability to respond to high-visibility escalations in a fast-paced and demanding environment
• Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages
• Ability to understand and carry out general instructions in standard situations
• Ability to solve problems in standard situations with basic analytical skills
• Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook
• Ability to respond to a high volume of emails while simultaneously handling other projects; ability to adjust priorities as needed based on incoming requests
• Ability to present information in an interesting format that engages the audience
• Ability to work independently
• Ability to read and interpret road maps; may need to use GPS or other directional device
• Ability to work hand-held mobile technologies and applications
• Excellent organizational and time management skills
• Team player willing to help others with questions and tasks
• Ability to work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences
• Ability to work flexible work schedules based on business need
• Physical ability to lift and move 30-40 boxes and operate a two-wheel dolly
• Strong problem-solving skills with high adaptability and flexibility.

Preferred Qualifications:

• Transportation experience or knowledge of transit systems
• Previous experience in corporate commute or transportation program coordination
• Experience with digital platforms for parking or transit management
• Familiarity with SmartSheet or similar project tracking tools.

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

54,100.00 - 66,200.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.