Receptionist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Welcome Host / Receptionist

About the Role

As a Welcome Host / Receptionist, you will be the first point of contact for employees, visitors, and partners, creating a warm, professional, and seamless workplace experience. Based primarily in Tokyo with support for the Osaka office, you will manage front-of-house operations while assisting the Facilities team in maintaining a well-functioning, engaging, and safe office environment.

This role is ideal for someone who enjoys working with people, takes pride in delivering excellent service, and is comfortable supporting day-to-day workplace operations in a fast-paced environment.

About the Team

You will be part of the Real Estate & Facilities Management team, supporting daily office operations and ensuring a functional and well-maintained workplace environment.

What You’ll Do

Front Desk Management

• Greet and attend to employees, visitors, and partners in a professional and courteous manner
• Manage visitor registration, security procedures, and badge issuance
• Handle incoming calls, emails, and general front desk inquiries as the first point of contact for workplace-related requests
• Support a positive office atmosphere by engaging with employees and responding to feedback

Office Operations

• Conduct daily checks to ensure office cleanliness, safety, and readiness
• Assist internal stakeholders with document-related administrative tasks, including scanning, filing, and coordinating the delivery and collection of official documents
• Manage incoming and outgoing mail, courier services, and document handling, including sorting, distribution, and tracking of important documents
• Maintain pantry supplies, office inventory, and general workplace readiness
• Ensure meeting rooms and shared spaces are tidy and ready for use

Facilities Support

• Support the Facilities Manager in handling employee requests via internal systems or ticketing tools
• Assist with logging, tracking, and following up on maintenance and service requests
• Coordinate with vendors (e.g., cleaning, maintenance, catering) for routine services
• Liaise with building management for access, maintenance schedules, and general operational matters

Administrative & Event Support

• Provide administrative support for office activities and internal events (e.g., room setup, basic coordination)
• Assist with onboarding logistics such as office tours for new employees
• Support employee engagement activities, including Inclusion Business Group (IBG) initiatives, when required

Communication & Coordination

• Share office updates and notices via internal communication channels
• Work closely with the Facilities team and internal stakeholders to ensure smooth daily operations

What You’ll Need

• 2-4 years of experience in reception, office administration, or similar operational roles
• Fluency in Japanese (business level) and basic English communication skills
• Good communication skills and a professional, customer-focused approach
• Strong organizational skills and attention to detail
• Ability to manage routine tasks and prioritize effectively
• Basic proficiency in Microsoft 365 (Outlook, Teams, Word, Excel)
• Comfortable using internal systems or ticketing tools (training will be provided)

Additional Information

• This role may require occasional support outside standard working hours for events or operational needs.
• You will primarily be based in Tokyo, with coordination support for the Osaka office

[Place of Work]

Location: Within Tokyo’s 23 wards

[Working Hours and Days Off]

Working hours: 9:00-18:00 (60-minute break)

Generally based on working from the office

Days off: Two days off per week (Saturday and Sunday), public holidays, and the year-end and New Year period

Salary

Overtime pay: Available. A fixed overtime allowance is included in the basic annual salary (equivalent to 30 hours per month) *For non-managerial positions

Bonuses: Available (performance-related bonuses)

Probationary period: Yes

Number of Vacancies 1

Selection Process

1. Application screening

2. Interviews (several rounds planned)

3. Final interview

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.