Reservation and Switchboard Agent

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Role

• Answering incoming calls, transferring them appropriately, and providing general information
• Taking and confirming reservations for meetings using internal system
• Providing a positive and helpful experience to users/clients
• Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed
• Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary
• Maintaining and updating reservation records, ensuring accuracy and up-to-date information
• Adhering to company policies and procedures related to call handling and reservation processes

Duties & responsibilities

• Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients’ needs
• Need to be culturally sensitive, and perform work ethically and with integrity
• Responds to request for information, service, and assistance in a timely manner
• Knowledge of procedures for booking Client Area’s meeting rooms
• Manage and coordinate meeting room bookings using internal reservation systems
• Ensure all Room Booking confirmation is send to User via Email
• Pro-actively manage client expectations ensuring that the service levels are maintained
• Understand Client’s Protocol
• Familiar with list of available basic amenities and Audio & Visual Equipment
• Ensure room setups meet client requirements (AV, catering, layout)
• Resolve scheduling conflicts and maintain accurate booking records
• Operate and direct calls to appropriate users
• Respond promptly and professionally to incoming calls and emails
• Maintain updated contact lists and internal directories
• Handle special requests and last-minute changes with professionalism
• Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests

Perform general administrative tasks as assigned, such as data entry and maintaining of records

• Update reservation protocols and internal procedures when required
• Liaise with catering, AV, security, landlord teams for meeting/event requirements
• Monitor service levels and escalate any issues affecting client experience
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings and contribute to a positive and collaborate work environment
• Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently
• Monitoring of guideline and strategies to protect health and safety of staff and others
• Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.