Senior Service Ambassador
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties & responsibilities
Integrated Facilities Management
o Work closely with the Manager to deliver client's vision and brand promise.
o Provides consistent and memorable customer experiences.
o Create a sense of community by connecting with employees on a daily basis.
o Ensure the general well-being of the workspace.
o Assist during event days where applicable.
o Any other duties, as and when directed.
Reception / Hospitality Services
o Answer all incoming calls and handle inquiries whenever possible;
o Provides prompt response to guest/clients request (no longer than 24 hours);
o Introduction of space and ushering of guests to their respective event spots
o Monitoring visitor/space logbook;
o Maintenance of key contact lists;
o Ensure signage are constantly being updated;
o Sorting and handing out mails; and
o Constantly gather feedback from users to see how we can further improve our space offerings.
O Oversee and manage lockers arrangements and users’ lists.
o Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level).
o Lost & Found management.
Housekeeping / Logistics
Daily routine checks and maintenance of the following:
o General office areas
o Meeting rooms
o Workstations
o Mail collection
o Cabinets
o Toilets
o Enforcement of clean desk policy
Management of office supplies:
o Stationery
o Copiers & printers
o Confidential document box
o VC/AV system
o Telephone line and cables
o Office keys
Management of bistro machine & supplies:
o Coffee machine
o Water dispenser
o Cups & cutlery
o Paper towels
o Fridge
o Pump servicing (sink)
Meeting Management Support
Pre-Event
o Coordination of event calendars.
o Liaise with clients on event requirements/brief.
o Facilitate site visits and attend client meetings where required.
o Establish client rapport and ensure their needs are addressed.
o Overseas guests handle travel and accommodation itinerary (where applicable).
Event Day (Onsite)
o Assist with reception, registration and badging of guests.
o Issuance of event related materials e.g. delegate packs, press kits, goodiebags.
o Introduction of space and ushering of guests to their respective event spots.
o F & B hospitality services.
Candidate Specification
Experience
o More than 5 years’ experience in front of house role or hospitality industry
o Excellent customer service and communication skills
o Ability to build productive business relationships
o Ability to manage administrative tasks with focus on office management
o MS Office proficiency
Task Skills
o Hospitality and customer service
o Problem handling and resolution skills
o Customer relationship management
Personal Skills
o Strong communications and customer focus skills with the ability to relate to the different stakeholders in the organization
o Confident, friendly & engaging
o Enthusiastic with positive thinking
Location:
On-site -SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.