Shift Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This Shift Manager responsible to lead and manager duty shift team, act as the Incident Commander, infacility management 24/7/365 to perform SLA achievement in critical area of Electrical, Mechanical and Civil.

Responsibilities :

Operations & Availability Management

• Ensure 24x7 availability and uptime of the data center through effective shift control.

• Monitor, operate, and oversee all critical infrastructure systems including HV/MV/LV substations (220kV, 22kV, 11kV), transformers, UPS, generators, HVAC (chillers, PAC, PAHU), BMS, fire systems, water supply, STP, lifts, and building services.

• Lead and coordinate on-shift teams (Power, HVAC, BMS, Infrastructure, RHS) to ensure safe and reliable operations.

• Respond promptly to equipment faults or breakdowns, ensuring minimal or zero impact to DC infrastructure uptime.

• Participate in SAT, BCP drills, and snag identification/closure activities.

• Optimize operating conditions for energy efficiency, reliability, and security.

Incident, Change & Customer Management

• Act as on-duty escalation lead, managing incidents, changes, problems, capacity, security events, and energy management.

• Execute and comply with approved SOPs, MOPs, and EOPs, ensuring safe maintenance and change activities.

• Ensure timely escalation, communication, and customer notification in line with SLA

• Manage customer requests, tickets, and complaints; coordinate resolution with internal teams and vendors.

• Ensure effective shift handover, follow-up of pending issues, and accurate maintenance of logbooks and checklists.

• Prepare and submit daily, weekly, and monthly reports, including uptime, incidents, and power consumption.

Safety, Compliance & Continual Improvement

• Ensure compliance with business continuity, quality, environmental, energy, safety, and security standards.

• Enforce operational controls aligned with ISO 9001, 14001, 45001, 50001, 20000, 22301, 27001, PCI-DSS, and SOC requirements.

• Implement incident reporting, corrective actions, and continual improvement initiatives.

• Ensure workplace safety through adherence to ISO 45001, including electrical and mechanical safety checks.

• Manage e-waste and hazardous waste in line with ISO 14001 and regulatory requirements.

• Ensure effective operation of all safety and security systems within the data center.

Qualifications :

. Diploma / Degree in Electrical/ Mechanical Engineering or any graduate in appropriate engineering field.

. Relevant Work Experience: At least 2- 5 years.

· Total Work Experience: At least 4 - 7 years.

· Prior experience in DC infrastructure operation & maintenance. Or Other Critical Mission

· Prior experience in managing data center operations and handover from project team.

· Must have experience / engaged for carrying out IST with hyperscale customers in data center projects.

· Familiar with various Electrical, Mechanical, IBMS equipment.

· Extensive knowledge in Data Centre infrastructure design, construction / Fit out include mechanical, Cooling, builder works and security systems.

Other Added Advantage

· Familiar with Microsoft Excel, Word, Power point.

· Vendor management.

· Problem solving and performing RCA skill.-

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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