Specialist, DC Shift lead

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ROLE: DC Plant Operator (DC Shift Lead)

Overall Role

Provide general overall DC FM services including continuous monitoring of facility. Work with engineering

managers to handle routine management operations, including planned / reactive maintenance WO’s, incident management support and escalation, perform plant inspections and day to day plant operations. Must be Certified Data Centre Professional

Provide general overall DC FM services including continuous monitoring of facility. Responsible to attend and complete the service request assigned and provide coordination and

monitoring in Preventive and Reactive maintenance work in HV/LV infrastructure. Supported in adhoc

minor project activities. Provide general overall DC FM services including continuous monitoring of facility. Work with engineering manager to handle routine management operations to achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the day-to-day management and control of all plant, mechanical and electrical systems and co-ordinate the remedial action in the event of critical incidents. To provide supervision and direction to multi skilled Engineering technicians and teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the client’s facilities strictly adhere to client and JLL’s policies and procedures. Reports to the DC Engineering Manager

Operation function

• Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
• Ensure all site management and operations practices comply with company and client standards.
• Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
• Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
• Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
• Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
• Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers.
• Performing day-to-day oversight/monitoring of work order completion and follow-up with service provider and client.
• Recommend continuous quality improvement practices across the client portfolio.
• Work with client Finance group and the Facility Managers in entering, creating, and ordering PO numbers for capital projects.
• Create recurring maintenance schedules for vendors.
• Support the Engineering Manager with assigning tasks to technical resources
• Support Facilities Manager on arranging PPM contractors for submitting JHA, worker name list and confirm the dates.
• Assist Facilities Manager to source for any material that require to purchase.
• Assist on requesting for permit to work supporting document from contractor before schedule for any work.
• Support to check on the safety induction validity for contractor.
• Communication and relationship coordination

HSE Management

• To ensure the site provision of safe working environment and compliance to HSE standards.
• Competent in under taking Job Hazards Analysis (JHA)
• Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site.
• Provide general overall facility management services including continuous monitoring of office / facility.
• Act as an interface with client, visitors and guests
• Ensure appropriate follow up with customers
• Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within client environment with minimal disruption.

Compliance

• Assist with budgetary requests, analysis and reporting
• Assist with researching, analyzing and reporting budget variances
• Coordinate portfolio and responsibility changes with data management team to update location service matrix as needed.

• Train vendors/engineers on all applicable software platforms as needed (CMMS, etc.)
• Electrical distribution (Low Voltage) coordination work - Senior Technician
• Any and all duties/tasks as assigned.
• Responsible in space planning for allocation and utilization of space or re-organizing current premises for new building occupants include plotting and updating floor layout plan on
• AutoCAD.
• Arranging/monitoring contractor on PTW process

Qualifications and Ideal Experiences

• Diploma in Engineering/A4 Chargeman Certification from Suruhanjaya Tenaga.
• Registered Electrical Worker or equivalent.
• 3 - 4 years of relevant experience in engineering or constructions services.
• 1 - 2 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Critical environment experience within similar sized site or operation.
• Experienced with continuous improvement initiatives and preparation of reports.

Location:

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