IT Support Specialist

About the Company:

IT Connect is a Canadian managed IT services company dedicated to helping businesses leverage technology to improve productivity, security, and growth. We specialize in managed IT services, co-managed IT support, cybersecurity, cloud migration, network cabling, IT consulting, and professional web development.

We work with small and medium-sized businesses across a wide range of industries, providing proactive technology solutions, responsive support, and customized IT strategies that align with each client's unique business goals. Our mission is to minimize downtime, strengthen cybersecurity, and ensure our clients' technology operates efficiently so they can focus on growing their business.

Salary Range:

3,000 - 5,000 gross

Job Type:

Office / Remote (Hybrid opportunities available)

Employment Type:

Full-time

Job Description:

We are seeking a Mid-to-Senior Level IT Specialist with strong technical expertise, excellent troubleshooting skills, and a customer-focused approach. In this role, you will work on delivering proactive managed IT services for small and medium-sized businesses across Vancouver and the surrounding areas. The project focuses on improving IT reliability, strengthening cybersecurity, optimizing cloud infrastructure, and providing responsive technical support.

Key Responsibilities:

• Provide managed IT support for business clients.
• Monitor, maintain, and troubleshoot Windows servers, workstations, and networks.
• Deploy and manage Microsoft 365, Azure, and cloud infrastructure.
• Configure and support firewalls, VPNs, Wi-Fi, and network equipment.
• Perform cybersecurity assessments, endpoint protection, and vulnerability remediation.
• Install and maintain structured network cabling and IT hardware.
• Respond to service requests and resolve technical issues within SLA requirements.
• Perform system backups, disaster recovery testing, and documentation.
• Collaborate with clients to recommend technology improvements and IT best practices.
• Assist with website hosting, domain management, and technical support when required.

Project Technology Stack:

• Microsoft 365 & Microsoft Azure
• Windows Server, Active Directory & Microsoft Entra ID (Azure AD)
• Hyper-V & VMware
• Microsoft Intune & Microsoft Defender
• Sophos & Fortinet Security Solutions
• Cisco, Ubiquiti, and UniFi Networking
• VPN Technologies
• Backup & Disaster Recovery Solutions
• PowerShell
• DNS, DHCP, TCP/IP
• Structured Network Cabling
• WordPress, HTML, CSS, JavaScript, PHP, and MySQL
• Cloudflare & Git
• Remote Monitoring & Management (RMM) Tools & Professional Services Automation (PSA) Platforms

Technical Skills:

• Strong experience supporting Windows Server and Windows desktop environments.
• Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and Intune).
• Experience managing Microsoft Azure and Microsoft Entra ID (Azure Active Directory).
• Solid understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, routing, switching, and enterprise networking.
• Experience configuring and troubleshooting firewalls (Fortinet, Sophos, or similar enterprise security solutions).
• Knowledge of structured network cabling installation, testing, and troubleshooting.
• Experience with virtualization platforms, including Hyper-V and VMware.
• Familiarity with backup, disaster recovery, and business continuity solutions.
• Strong understanding of cybersecurity best practices, endpoint protection, vulnerability management, and security monitoring.
• Experience with Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) platforms.
• Ability to diagnose and resolve hardware, software, networking, and cloud-related issues efficiently.
• Knowledge of WordPress website management, web hosting, DNS management, and SSL certificates is an asset.
• Basic scripting skills using PowerShell are preferred.

Professional Skills:

• Excellent troubleshooting and analytical problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple client environments simultaneously.
• Excellent customer service and relationship management skills.
• Ability to work independently and collaboratively within a technical team.
• Strong documentation and organizational skills.
• Commitment to following IT security policies and industry best practices.

Experience & Qualifications:

• 3+ years of experience in Managed IT Services (MSP) or enterprise IT support.
• Experience supporting small and medium-sized businesses is highly preferred.
• Relevant Microsoft, Cisco, CompTIA, Azure, or cybersecurity certifications are considered a strong advantage.
• A proactive mindset with a passion for learning new technologies and delivering high-quality IT solutions.

Working Conditions:

• Contract Options: Full-time, permanent position. Experienced contractors and self-employed professionals will also be considered for long-term collaboration.
• Probationary Period: 3-month probationary period with performance reviews and ongoing feedback.
• Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM (Pacific Time). Occasional after-hours or weekend support may be required for scheduled maintenance or emergency client issues.
• Location: Vancouver, British Columbia, Canada. Candidates located within the Greater Vancouver area are preferred, though flexible remote/hybrid work arrangements are available.
• Insurance & Benefits: Comprehensive health, dental, and vision insurance (where applicable), paid vacation, statutory holidays, sick leave, and Employee Assistance Program (EAP).
• Professional Development: Ongoing technical training, mentorship, and company support/reimbursement for industry certifications (Microsoft, Azure, CompTIA, Cisco, etc.).
• Bonuses & Incentives: Competitive salary, performance-based bonuses, recognition programs, and opportunities for career advancement.
• Relocation: Relocation assistance may be considered for exceptional candidates based on business needs.