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Salary
$90k – $115k per year
Location
Hybrid (New York, United States)
Seniority
Senior · 5+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Sep 10, 2026. Journey scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Journey (journey.ai) is an American software company whose Zero Knowledge apps let customers complete payments and verify their identity without exposing regulated data to contact center agents. Founded in 2019, it serves contact centers and enterprises in regulated industries. The company is headquartered in Denver, Colorado, United States.

About the Role

We have reopened applications for this opportunity, with additional details about the types of experience that would suit and support this role.

Role Overview

We'relooking for an experienced, multidisciplinary creative with a passion for experience design and storytelling across space and media to join our core team at our New York studio. This role will suit someone with direct experience being responsible for the narrative and storytelling elements of interdisciplinary design projects and a confident knowledge of experiential design, audience interaction and storytelling for immersive environments. You’llwork closely with our Project Director, Creative Director, Producers, and Designers, interpreting and translating briefs into creative visions across a range of projects in the cultural and brand sectors.  

Key Responsibilities:

The essential functions include, but are not limited to the following

  • Take on creative or strategic briefs and develop them into compelling creative approaches, including visitor experience narratives, experiential concepts, and narrative/visual direction for digital media.  
  • Work across a range of deliverables that support various stages of our projects including narrative outlines, creative treatments, moodboards, style frames, experiential concepts, visitor journey mapping, artist briefing decks, and style frames. 
  • Work autonomously across project development and delivery, from initial concept through execution, ensuring creative vision stays aligned with client objectives and studio standards. 
  • Workshop and concept collaboratively with the project team to develop the creative vision. 
  • Provide hands-on art direction to junior creatives and contractors across film (live action, CG, VFX, animation), interactive media, and experiential design. 
  • Partner with Producers on timelines and project reviews. 
  • Create presentation materials for existing projects and new business. 

Candidate Qualifications & Skills

Required

  • Approximately 5+ years of demonstrable design experience with an innovative, creative agency or production environment. 
  • A sharp eye for design excellence and details 
  • Ability to design in a wide range of styles and platforms 
  • A natural storyteller, approaching visual and experiential design through the lens of the narrative  
  • Ability to take a brief and run with it, bringing the vision to life through compelling art direction and hands-on design work. 
  • Candidates may have any combination of creative backgrounds, including film, motion design, exhibition design, spatial design, branding, or immersive content. 
  • Experience with Google Suite 
  • Strong knowledge of Adobe Creative Suite - shortcuts and efficient workflow a must 
  • Experience with Figma

Desirable

  • Experience in museum/exhibition design 
  • Experience with Cinema 4d 
  • Basic understanding of Unity /digital pipeline

Contract Type : Full time, permanent contract

Location: New York

We value regular in-person collaboration because we think it leads to the best creative work however hybrid working is available around project commitments.

Application:  Please submit a Resume demonstrating your experience, a bespoke cover letter explaining how your experience meets the required and desirable criteria of this role and a portfolio of your Design work, outlining your individual contributions to the projects you reference.

Due to the clear Design experience required for this role we are unable to consider applications without Portfolios.

We anticipate a large volume of applications for this role and so unfortunately won't be able to consider applications that don't meet all the application criteria.

Work Authorisation:  For this particular opportunity we are only able to consider applications from those with pre-existing work authorisation for the US.

Interviews: Introductory calls and interviews are anticipated from w/c 5th October. We aim to run two rounds of interview for this role with various members of our project teams, time to visit the studio and opportunity to meet more people in person.

If you have any questions about accessibility in applying for this position please highlight this in your cover letter.

We follow pay transparency, meaning we publish a salary range for each role. The salary range is the full earning potential during someone’s time in a role. Salary offers are made within this range and based on your experience and parity with the strength of our existing team/s.

Salary Pay Range

$90,000—$115,000 USD

About Journey  

The Multidimensional Experience Agency 

Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.  

Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces-fuelled by creative and technological innovation.  

Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.  

Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact. 

Start your journey here  www.journey.world  

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