Business Analysis Associate I - Corporate & Investment Bank - Payments Collections Utility

Embark on a rewarding and challenging career as a Business Analysis Associate I with our dynamic team. You will serve as a strategic partner to the Utility by leveraging strong analytical skills to identify trends, risks, and opportunities, translating complex data into executive-level insights and presentations that influence strategic decisions and business outcomes. The role will lead automation and transformation initiatives, drive process innovation, and support the expansion of Utility capabilities across products, portfolios, and regions. Join us and contribute to our mission while advancing your career.

As a Business Analysis Associate I within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives and business transformation across the Commercial & Investment Bank (CIB) Payments Collections Utility. You will leverage your advanced understanding of data analytics and automation technologies to uncover patterns, analyze complex data sets, and translate findings into executive-level insights, reporting, and presentations that support strategic decision-making. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with business strategies.

You will also utilize your advanced computer literacy and digital proficiency to enhance processes, drive automation, and support the expansion of Utility capabilities across products, portfolios, and regions. Your role will involve coaching and delegating tasks to others, fostering a culture of learning and growth within the team. Your decisions and work results will have a significant impact on team, departmental, and Utility objectives, contributing to the overall success of the firm

Job responsibilities

• Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.
• Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
• Provide insights, recommendations, and strategic analysis to support business objectives and executive decision-making.
• Collaborate effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful execution of projects and strategic initiatives.
• Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.
• Develop executive reporting, presentations, dashboards, and scorecards that translate complex data into actionable business insights.
• Communicate business performance, trends, risks, and opportunities to support strategic decision-making.
• Lead automation, transformation, and process improvement initiatives that enhance operational efficiency and scalability.
• Identify and support opportunities to expand Utility capabilities across products, portfolios, and regions.
• Partner across Operations, Product, Risk, and Technology to deliver strategic initiatives and business outcomes.
• Develop KPIs, performance metrics, and reporting frameworks to support transparency and measure business results.

Required qualifications, capabilities, and skills

• Demonstrated ability to conduct data analysis and interpret complex data sets, with proven expertise equivalent to 2+ years of experience.
• Strong analytical and problem-solving skills, with the ability to identify trends, risks, and opportunities and translate findings into meaningful business insights.
• Advanced proficiency in using automation technologies to optimize processes and implement business strategies.
• Experience developing executive presentations, management reporting, scorecards, dashboards, and business reviews.
• Demonstrated ability to coach and guide team members, fostering a culture of continuous learning and growth.
• Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
• Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions.
• Strong written and verbal communication skills with the ability to communicate complex information to executive and non-technical audiences.
• Provide quality service to customers through continuous communication.
• Understanding of software delivery lifecycle and industry-standard methodologies and related practices.
• Experience supporting automation, transformation, process improvement, or strategic business initiatives.

Preferred qualifications, capabilities, and skills

• Proficient ability to leverage artificial intelligence and AI tools to enhance data analysis, identify business trends, and support strategic decision-making.
• Experience implementing automation solutions to streamline business processes, improve operational efficiency, and reduce manual effort.
• Experience developing executive reporting, presentations, scorecards, dashboards, and business reviews that communicate business performance and strategic insights.
• Proficiency in applying customer service and stakeholder management skills to understand business needs, deliver solutions, and facilitate effective collaboration.
• Ability to craft clear and effective prompts to support data analysis, automation, and consistent outcomes.
• Experience supporting transformation initiatives, process improvement efforts, platform migrations, or business expansion opportunities.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.