Corporate Responsibility COO, Associate

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Corporate Responsibility (CR) department supports the firm’s business objectives by advancing a more durable and safe financial system and an economy that works for all, so the firm can best serve its customers, clients and communities around the world. The department includes sub-departments focused on policy advocacy and lobbying, philanthropy, sustainability, impact finance, community engagement and data analysis and research, and this role sits within CR’s Strategy / Chief Operating Office, partnering with CR leaders to solve strategic problems and promote cross-CR operating and management rhythms.

As an Associate in the Corporate Responsibility COO team, you will help solve operations and execution challenges critical to Corporate Responsibility and to the firm, and help build and run programs, forums, and operating rhythms that enable CR teams to deliver impact for our customers, clients, and communities.

Job Responsibilities

• Help solve operational challenges across CR (e.g., process redesign, operating model and governance, and workflow optimization) and support CR’s AI transformation journey by structuring problems, analyzing data, and (where required) driving recommendations through implementation
• Drive delivery of CR’s People Agenda (e.g., learning and development programming, professional development resources, and leadership forums and offsites) and measure its impact to inform recommendations for leadership
• Strengthen department culture and engagement through internal communications and team forums
• Support the business of the COO, including budget management, controls, and leadership materials

Required qualifications, skills and capabilities:

• 2+ years of experience in chief of staff / executive office, program management, or transformation roles
• Ability to communicate effectively and confidently (both oral and written)
• Excellent and efficient PowerPoint and Excel skills
• Outstanding judgment, organizational skills, and independent decision-making ability
• Openness to an environment of active developmental feedback from peers and managers
• Strong interpersonal and influencing skills and ability to interact with colleagues at all levels in a peer-like way
• Strong project management skills, with the ability to manage multiple programs, events, and deadlines concurrently with close attention to detail
• Demonstrated interest in leveraging AI-powered tools to improve efficiency and quality of work

Preferred Qualifications

• Experience working in philanthropy, government, non-profit or policy organizations

Experience in Human Resources, talent management, or learning & development