Fraud Associate I

Are you passionate about protecting clients and solving complex business challenges? Do you thrive in a fast-paced environment where critical thinking, analytics, and relationship management drive meaningful outcomes? Join our Commercial | Prepaid Card Fraud team and help deliver fraud prevention solutions that enhance client experiences, strengthen controls, and support long-term operational business success.

Job Responsibilities

• Build and maintain strong relationships with clients, peers, leadership, and cross-functional business partners to support business objectives and client satisfaction.
• Resolve internal and external client escalations related to spending interruptions, fraud claims, and program performance by identifying root causes and delivering effective solutions.
• Develop and deliver executive-level reporting, presentations, fraud prevention best practices for internal and external clients.
• Analyze large data sets, operational reports, and fraud trends to identify risks, opportunities, and actionable recommendations.
• Lead end-to-end process improvement initiatives that enhance client experience, improve operational efficiency, strengthen controls, and reduce fraud exposure.
• Support implementation of process, policy, and operational changes by developing training materials, documenting procedures, and partnering with stakeholders to ensure successful adoption.
• Monitor key performance metrics, identify performance trends, and recommend actions to improve business outcomes to the leadership team.
• Educate clients, leadership teams, and business partners on fraud trends, emerging risks, and fraud prevention strategies.
• Influence outcomes across a matrixed organization through collaboration, communication, and strong stakeholder management skills.
• Apply sound judgment and decision-making while operating within established legal, compliance, risk, and control requirements.

• Effectively manage multiple priorities and deadlines in a dynamic, client-focused environment.

Required Qualifications, Capabilities, and Skills

• Bachelor degree and / or five or more years of experience in fraud operations, client service, Commercial, Prepaid Card, financial services.
• Strong verbal and written communication skills with the ability to clearly communicate complex information to diverse audiences.
• Experience developing and delivering presentations to internal stakeholders and external clients.
• Demonstrated ability to analyze and interpret large data sets and translate findings into actionable business recommendations.
• Proficiency in Microsoft Excel and PowerPoint, including reporting, trend analysis, and executive presentation development.
• Strong problem-solving, root-cause analysis, organizational, and decision-making skills.
• Ability to influence stakeholders and build effective working relationships across functions and levels.
• Strong prioritization and time-management skills with the ability to manage multiple deliverables.

• Willingness to travel infrequently for client engagements.

Preferred Qualifications, Capabilities, and Skills

• Two or more years of experience in a contact center, relationship management, or client-facing environment.
• Experience within Commercial Card, Prepaid Card, fraud prevention, fraud claims, or financial services.
• Experience presenting fraud trends, business performance, or operational analytics to clients or senior leadership.
• Experience leading process improvement, change management, or operational initiatives.
• Knowledge of operational management and business analytics
• Experience utilizing reporting, dashboard, or data visualization tools to support business decisions.

• Proven ability to work independently and drive results in a highly matrixed organization.

  Additional Information

• Work schedules may vary within a full-time, 40-hour-per-week schedule.
• This position requires participation in and facilitation of client and internal training sessions.
• Travel may be required for client meetings, training events, and collaboration with business partners.