Global Banking - Payments Client Onboarding (Implementation Manager) Associate

Help clients bring payments services into their business smoothly. You will lead onboarding from planning through go-live, understand client needs, and coordinate the people and processes needed to deliver. This role combines client relationship management, project coordination, and operational problem-solving, with exposure to global clients and a range of payments products.

As a Client Onboarding Associate in the Payments team, you will manage the end-to-end onboarding process for new payments services. You will gather and document client requirements, agree on plans and timelines, and coordinate delivery across business, product, operations, legal, and other teams. You will track progress, resolve process and operational issues, and help ensure clients are ready to use the service at go-live.

Job responsibilities

• Manage client onboarding from initial planning through to go-live, coordinating activities and tracking milestones.
• Meet with clients to understand their business needs and document onboarding requirements.
• Develop onboarding plans with clear actions, owners, timelines, and dependencies.
• Coordinate with product, operations, legal, and other teams to complete onboarding activities.
• Keep clients and internal partners informed of progress, outstanding actions, and changes to timelines.
• Identify delays, process gaps, and operational issues, then work with the right teams to resolve them.
• Coordinate client testing and readiness activities before go-live.
• Manage multiple onboarding projects and prioritise work to meet agreed timelines.
• Identify opportunities to simplify onboarding processes and improve the client experience.

Required qualifications, capabilities, and skills

• Bachelor's Degree
• Minimum 3 years of experience in technical project management
• Experience gathering client or business requirements and coordinating work through to completion.
• Strong organisation and project coordination skills, including tracking actions, owners, and deadlines.
• Clear communication skills, with the ability to build client relationships and work effectively across teams.
• Strong problem-solving skills and the ability to manage changing priorities.
• Self-directed, detail-focused, and committed to delivering a positive client experience.

Preferred qualifications, capabilities, and skills

• Experience in payments, transaction banking, financial technology, or merchant acquiring.
• Familiarity with payments technology, file transfer, or data connectivity, including application programming interfaces, Secure File Transfer Protocol, ISO 20022, or SWIFT.
• Experience with enterprise resource planning or treasury management systems such as SAP, Oracle, or Kyriba.
• Familiarity with automation or data tools such as Alteryx, UiPath, or Python.
• Project management or information technology service management certification.