Lead Technical Program Manager - Technology Center Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager - Technology Center Manager in Corporate Sector's Global Technology Center team, you will work as a key member of the local Technology Center Leadership team, leading the local execution of Global Technology Center strategy and translating global priorities into locally relevant programs, initiatives and outcomes. The role supports Global Technology (GT) priorities through education, modernization, innovation and professional development, while strengthening employee engagement and the Tech Center experience. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Serve as a trusted advisor to the Technology Center Lead(s), providing strategic counsel and recommendations on local priorities and key decisions.
• Leverage workforce, employee, operational and location insights to identify opportunities and assess Tech Center health.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Coordinate delivery across Tech Center strategic pillars, partnering with pillar leads to advance agreed priorities and manage cross-pillar dependencies. Maintain a horizontal view of the portfolio and secure required funding and approvals.
• Oversee Tech Center communications, establishing clear channels and a consistent cadence for site technologists. Partner with Communications teams to align local messaging with GT priorities.
• Strengthen the Tech Center community and employee experience by fostering connection, engagement, development and belonging across the local technology organization.
• Provide oversight of the Tech Center budget and financial position, ensuring disciplined planning, forecasting and spend management while proactively identifying risks and opportunities.
• Lead Tech Center governance, ensuring leadership forums and decision-making processes enable alignment, accountability and timely action.
• Establish clear measures of success and continuously assess program outcomes, employee impact and stakeholder value to inform prioritization and continuous improvement.
• Build and maintain a strong network across Tech Center leadership, Lines of Business, functional partners and the broader technology community to enable collaboration on shared priorities.

• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Strong financial and business acumen, with demonstrated experience in budget management, risk management and operations.
• Ability to foster community participation, employee engagement and professional development.
• Strategic thinking and the ability to translate enterprise priorities into local plans and outcomes.
• Strong executive communication skills and the ability to drive outcomes through influence without direct authority.
• Experience with Data-driven decision-making skills and the ability to translate insights into action.

Preferred qualifications, capabilities, and skills

• Ability to build and maintain relationships with technology and non-technology stakeholders across a complex matrixed organization.
• Understanding of global and line of business project and technology program management standards and methods.