Product Director, C360 Consumptions Lead

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products and services that resonate with clients. As part of Client360, you’ll champion user-centric service delivery, maximize the value and usability of data and AI solutions, and foster business satisfaction across the Commercial & Investment Bank.

As a Product Director in Data, Digital & AI, you are an integral part of the team that innovates new service offerings and leads the end-to-end service life cycle. As a core leader, you act as the voice of the customer, developing and optimizing consumption services that provide measurable business value. Utilizing your deep understanding of how to launch and scale services, you guide successful delivery, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality services that exceed customer expectations.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

• Develop a service strategy and vision that delivers value to customers and business consumers.

• Manage discovery efforts and market research to uncover user solutions and integrate them into the service roadmap.

• Own, maintain, and develop a service backlog that enables development to support the overall strategic roadmap and value proposition.

• Build the framework and track key success metrics such as cost, feature and functionality, risk posture, and reliability.

• Manage the delivery and optimization of consumption services for Client360 Transformation, ensuring alignment with organizational objectives.

• Utilize consumption services to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Extensive knowledge of business process improvement, strategic planning, and data analytics.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Strong understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
• Demonstrated experience in leading cross-functional teams and managing stakeholders to drive business innovation.
• Excellent problem-solving skills and strategic thinking about business initiatives and their impact on organizational objectives.
• Strong communication and interpersonal skills, with the ability to articulate and present complex business concepts and insights to both technical and non-technical audiences.
• Experience with emerging technologies and best practices in business analytics and CRM.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Demonstrated prior experience working in a highly matrixed, complex organization
• Extensive experience in business process management, CRM systems, or related fields within a financial institution.
• Advanced degree in Business, Data Science, or a related field.
• Clear experience in ensuring customers and stakeholders are engaged and positive about the initiatives delivered