Service Now AI Engineering Manager (m/f/d)
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 26, 2026.
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To make a difference with us, all you need to do is bring your human best.
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Learn more: jti.com
local applicants welcome
Location: Warsaw
Role: permanent
ServiceNow AI Engineering Manager(m/f/d)
The AI Engineering Manager designs, builds and evolves ServiceNow solutions using Artificial Intelligence (AI) and Generative Artificial Intelligence (GenAI) capabilities. The role accelerates value creation while maintaining high standards of quality, security and reliability, and supports the ServiceNow Delivery Center’s transformation into an AI-mature delivery organization.
Position:
As the AI Engineering Manager, you will:
- Deliver high-quality ServiceNow solutions by applying and promoting Artificial Intelligence (AI)-enabled engineering practices throughout the application lifecycle
- Use ServiceNow Artificial Intelligence (AI) capabilities to improve productivity, quality, security, scalability and cost-efficiency
- Identify and implement improvements to engineering practices, tools and workflows through responsible Artificial Intelligence (AI) adoption
- Contribute to the development and communication of reusable standards, guidelines and best practices across ServiceNow Delivery Center teams
- Act as an Artificial Intelligence (AI) champion by supporting and mentoring team members in adopting new technologies and AI-driven ways of working
- Monitor Artificial Intelligence (AI) engineering trends, lead responsible experimentation and translate learnings into practical, reusable practices
- Lead Artificial Intelligence (AI)-related innovation topics and cross-functional task forces
- Contribute to key performance indicators and measurement frameworks covering Artificial Intelligence (AI) adoption, productivity, engineering quality, delivery acceleration and business value
Requirements:
- At least five years of experience working with the ServiceNow platform in solution design, development, platform engineering or architecture roles
- Strong hands-on experience with ServiceNow Now Assist, including creating skills, agents and agentic workflows
- Hands-on experience with ServiceNow Build Agent and Integrated Development Environment (IDE) developments
- Knowledge of GitHub and Git-based development
- Experience defining and implementing development standards, governance frameworks, reusable assets, developer guidelines and best practices
- Strong understanding of Continuous Integration and Continuous Delivery (CI/CD) and Development and Operations (DevOps) practices
- Expert knowledge of development on the ServiceNow platform
- Ability to apply modern engineering practices across design, coding, testing, deployment and operations
- Curiosity, proactivity, adaptability and motivation to work with rapidly evolving technologies
- Strong collaboration and communication skills, including the ability to influence without formal authority
- Detail-oriented and quality-focused approach
- Ability to work independently with minimal supervision while maintaining productivity and accountability
- Fluent written and spoken English
- Experience with the ServiceNow Software Development Kit (SDK), Visual Studio Code, GitHub Copilot or prompt engineering is an advantage
- Managerial or team leadership experience is an advantage
What to expect:
- Competitive pay and attractive annual bonus
- On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them
- Promoting from within culture
- Freedom with responsibility, as we trust your competencies and your ability to manage your time and scope of work
- Lot of flexibility in terms of work arrangements, including working from the office or from home
- Private medical care with various options to choose from and life insurance
- Employee pension and savings programs
- JTI Family Leave Benefit, including extended paid paternity leave and fully paid maternity leave
- Multisport cards
- Wide variety of training, webinars and professional courses on our e-learning platforms, including sponsored certification programs for employees fulfilling the admission criteria
- Modern office with traditions at Art Norblin Factory, in a convenient location and equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
- Working in a diverse and inclusive organization of over 40 different nationalities
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.
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