Operations Manager (m/f/d)

Your mission

This is a full-time hybrid role based in Berlin for an Operations Manager (m/f/d). As part of our Operations team and reporting to our Head of Operations, you will support the day-to-day running of our e-truck fleet across Europe. You will coordinate vehicle handovers, workshop appointments and customer requests, advise customers on truck specifications, support procurement and pricing, keep operational processes running smoothly, and help improve them over time. This role is ideal for someone with a strong truck background who enjoys hands-on operational work and wants to grow in a fast-moving, sustainability-driven environment.

Your Mission with Us

• Support the daily operations of our e-truck fleet.
• Handle customer inquiries and operational issues promptly and reliably.
• Advise customers on truck specifications and help them find the right vehicle configuration for their use case (e.g. body type, axle configuration, weights and payload, range and charging).
• Coordinate with customers' dispatch teams and workshop partners on schedules, repairs and vehicle availability.
• Support procurement: obtain and compare quotes from workshops, suppliers and service providers, and help prepare purchasing decisions for vehicles, bodies, equipment and services.
• Take care of administrative tasks related to operations (e.g. documentation, tracking, reporting).
• Help document and update operational processes and contribute ideas for improvements.
• Collaborate with colleagues across Operations, Sales and Finance, as well as our teams in other European markets.

• Vehicle availability and smooth handovers across our customer fleet.
• Response and resolution times for customer requests and operational issues.
• Quality and adoption of documented operational processes.

What That Looks Like

In the beginning (0-6 months):

• Ramp Up Quickly:Build a solid understanding of our fleet, vehicle specifications, customers, workshop partners and operational processes.
• Run Daily Operations:Take ownership of vehicle handovers, workshop appointments and customer requests, and become a reliable point of contact for our customers' dispatch teams.
• Advise Customers:Help customers find the right vehicle configuration for their use case with confidence.
• Support Sales:Obtain and compare your first quotes and help prepare purchasing decisions.

• Own Your Processes:Independently manage key operational processes end to end.
• Become the Truck Expert:Be the go-to person for vehicle specifications, internally and for customers.
• Improve How We Work:Document and improve our operational processes and bring in ideas that make day-to-day operations more efficient.
• Help Us Scale:Support our operations as we grow with customers across European markets.

Your profile

• Bachelor's degree in Business Administration, Logistics, Operations Management or a related field, a comparable technical qualification (e.g. commercial vehicle technician or master craftsperson) or equivalent practical experience.
• At least 2 years of experience in the truck or commercial vehicle industry, e.g. in fleet management, truck sales, at a dealer, manufacturer or workshop.
• Strong technical understanding of trucks (N3): you can specify vehicles (chassis, axle configurations, bodies, weights and payloads, equipment) and confidently advise customers on them.
• Analytical mindset, confidence with numbers and good Excel skills.
• Business-fluent German (C2), as you'll work daily with dispatch teams, workshops and customers in Germany; fluent English.
• Willingness to travel occasionally within Europe.
• Ability to work from our Berlin office as part of our hybrid model.

Who you are:

• Hands-on:You get operational tasks done efficiently and don't shy away from solving problems.
• Organized:You keep track of many moving parts at once and follow established processes reliably.
• Customer-focused:You communicate clearly with customers and internal teams and follow through on what you promise.
• Improvement-minded:You enjoy structured ways of working and spotting where processes can get better.
• Independent team player:You work well on your own and as part of a team.
• Sustainability-driven:You're excited about innovation and the shift to electric trucks.

• Experience with electric trucks.
• Italian, French, Polish or Dutch language skills.
• Experience with procurement or workshop coordination for commercial vehicles.

Why us?

• 30 vacation days per year
• A dog-friendly office in the heart of Kreuzberg, with a hybrid work model
• €50 per month to use for Urban Sports Club or as a voucher of your choice, plus a 500 € learning & development (L&D) budget

Hiring Process

• Step 1: Screening & Culture Fit (30 min, video call) with Mikaela from Culture & Communications
• Step 2: Interview (45 min, video call) with our Head of Operations
• Step 3: Case Study (60 min, in person at our Berlin office): you present your solution to a case study
• Step 4: Offer: if it's a match on both sides, we'll make you an offer