Product Solution Engineer

Juspay is a leading multinational payments technology company, powering superior conversion rates,

seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global

enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions,

exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability.

Headquartered in Bangalore, India, Juspay’s global network of 1200+ payment experts operates across

San Francisco, Dublin, São Paulo, and Singapore.

Juspay offers a modular and interoperable product suite for merchants that includes open-source payment

orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts,

end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay’s offerings include

end-to-end white label payment gateway solutions & real-time payments infrastructure.

Responsibilities:

• Take ownership of customer issues and requests through to resolution
• Research, diagnose and troubleshoot issues following SLAs
• Guide non-technical users through the issue resolution process
• Product integration support for merchants
• Collect and document information about users problems for future references
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge base tech notes and articles
• Collaborate with team for application enhancements

Qualification:

• BE/ME in any discipline /MCA or equivalent
• Excellent trouble-shooter. Strong analytical and problem-solving skills.
• Decent programming skills and SQL knowledge. Able to understand the code.
• Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.
• Ability to collaborate across teams and strong interpersonal skills.