Chargeback Analyst

Description

As a Chargeback Analyst, you’ll be at the intersection of operations and technology - investigating disputes, monitoring system health, and working closely with Product and Engineering to improve performance. This is not a traditional back-office role: we’re looking for someone who’s curious, analytical, and thrives in a fast-paced, tech-driven environment.

What You’ll Do

• Handle chargeback and dispute cases end-to-end across multiple PSPs and networks.
• Monitor dashboards and internal tools to ensure smooth system performance and proactively flag issues.
• Perform root cause analysis on failed disputes or process anomalies.
• Partner with Product and Engineering teams to resolve edge cases and improve automation logic.
• Contribute to internal process documentation and best practices.

Requirements

• Analytical mindset and comfort working with data and dashboards.
• Strong communication and documentation skills.
• Attention to detail, ownership mentality, and a bias for action.

Nice to Have

• Experience in a tech company or fintech startup
• Familiarity with chargeback systems or PSP platforms (Braintree, PayPal, Stripe, etc.).
• Basic SQL or BI skills.
• Understanding of pre-arbitration and representment flows.