Production Operations Manager

Overview

Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

Responsibilities

Reporting directly to the Senior Live Events Manager, the Production Operations Manager plays a critical role in managing the implementation and execution of the K-LOVE Center at our Franklin, TN campus.

Success in this role is measured by ensuring seamless operations and delivering exceptional experiences for all events held at the facility. This multifaceted role requires a comprehensive understanding of event production, encompassing key elements such as but not limited to sound, lighting, and video. Beyond the K-LOVE Center, the role extends to supporting various live events in a pivotal production management capacity.

Focus and Scope - Essential duties and responsibilities which are basic, necessary, and an integral part of the role.

• Proactively influence our culture by demonstrating a positive, energetic influence throughout the Ministry. Consistently represent the Ministry with integrity through actions, words, and behavior that supports and aligns with our Mission and Values.
• Demonstrate the qualities of a life-time learner in the disciplines relevant to effectively perform job duties by taking personal responsibility for professional development and training.
• Actively participate and contribute to Ministry wide initiatives and projects like Pledge Drives, Daily Prayer (one time per day), All Team Meetings, All Team Celebrations - like our annual banquet, Food and Fun Day, and Summits, Service Projects and others as announced. These initiatives, and others, are key components of the Ministry and our culture, and are more fun to do together!
• Support and contribute to Ministry endeavors by following employment policies and practices and supporting a safe and healthy work environment. Specifically, follow K-LOVE’s Injury Prevention and Safety program, support and maintain safety standards, and participate in safety training.

Production Operations Manager

Role Specific

• Partner across ministry departments to help establish their needs in the K-LOVE Center. Communicate effectively with team members, stakeholders, and other departments to ensure alignment and collaboration.
• Direct and coordinate production and technical operations to ensure efficient workflows and high-quality outputs.
• Advance events by gathering, reviewing, and managing technical riders, input lists, stage plots, and production schedules to ensure alignment across all stakeholders.
• Anticipate production/technical problems and create solutions in real time.
• Demonstrate initiative with proactive follow-up and servicing ongoing relationships; help drive decisions by providing timely response to questions, concerns, and requests for information.
• Manage budget and payment for all production related invoices, including subscriptions, consultants, contractors, and equipment.
• Supervise and assign duties to production teams, technical operators, and support staff, including volunteers and contractors.
• Recruit and hire additional contractors and technical personnel as needed to support production requirements; ensure appropriate coverage for all rehearsals and live events to maintain seamless execution.
• Act as a liaison between the guest artists (and their teams) and the hosting ministry department.
• Serve as the primary production contact for artists, tour managers, and external clients.
• Communicate technical plans clearly and effectively to internal teams and external clients to ensure alignment and execution.
• Oversee and/or execute all technical elements during rehearsals and live events.
• Manage and lead load-in, soundcheck, rehearsal, and load-out processes to ensure efficient and organized event execution.
• Ensure events run on time, meet stakeholder expectations, and operate within established safety standards.
• Implement improvements to enhance productivity, reduce costs, and maintain quality standards.
• Lead by example, demonstrating professionalism, integrity, and dedication to excellence.
• Manage stakeholder expectations across key project constraints including budget, time, quality, resources, and scope.
• Think outside of the box to remove roadblocks and support the Events team to achieve results.
• Consult and collaborate with senior-level team members and project stakeholders to create, review, and production needs for additional ministry initiatives.
• Manage multiple mid-size projects simultaneously.
• Hold project team members accountable for completing project work on time, in scope and within budget, meeting customer expectations.
• Take full responsibility for own work and tasks, and that of others where applicable.
• Support a variety of events including rehearsals, ticketed events, and special productions.
• Ensure production systems, documentation, and technical environments are organized, reliable, and consistently maintained in a “show ready” state.
• Maintain flexibility with work schedule to support events, including availability for evenings, weekends, and travel as required.
• Perform other duties as assigned.

Qualifications and Requirements

Bachelor’s degree, or combination of education/training with relevant experience.

• 5-10 years of experience working as a venue Tech Director or Production Manager.
• Sufficient production understanding of MA lighting, architectural lighting control, avid S6L, L-Acoustics, NDI, Tricaster, Vantis rigging, chain motors, and CueServer.
• Experience successfully planning, organizing, leading, directing, and managing projects.
• Proficiency with MS Project and MS Office products (Word, Excel, PowerPoint, Outlook).
• Experience in the performing arts, live event touring, media production, or related industries is required.
• Strong working knowledge of audio, video, lighting, and related live production systems; including fundamentals: audio routing, signal flow, gain structure, effects and dynamics, video formats and format conversion, lighting programming, and data distribution.
• Employ a collaborative and flexible style, with a strong service mentality. Must be a team player and leader.
• Have excellent interpersonal skills with the ability to develop sincere business/Ministry relationships. Exhibit high emotional intelligence.
• Strong written and verbal communication skills with the ability to clearly communicate with various stakeholders.
• Strong organizational skills with the ability to work independently and as part of a team.

Employment Requirements

• Must pass a pre-employment reference and background scree
• Proof of legal authorization to work in the United States required upon hire.

Position Specific Competencies - Competencies define the knowledge, skills, abilities, and behaviors that lead and drive high performance and quality results.

Communication

• Knows with whom, how, when, and what to communicate. Communication is flavored with grace, respect, and humility. Listens well and willingly receives and applies feedback.

Relationships

• The ability to relate to others in a way that brings out the best in individuals, groups, and the Ministry. This also includes the Team Members’ insight into others. For example, listening skills, writing skills, and interpersonal skills. For team leaders, the leader has demonstrated the ability to hire and develop people on their team.

Results

• The ability to think and plan strategically and translate that thinking into sustained results. Other areas include Team Members’ ability to do their job and understand all aspects of their role, their capacity to take charge when it makes sense and to solve problems and resolve issues. For team leaders, this includes the ability to formulate and present goals, manage their budget, see beyond the short term, and envision the longer-term big picture.

Health

• The ability to maintain capacity and openness to God's leading by staying physically, emotionally, and spiritually healthy. Emotional examples of this could include Team Members flexibility, consistency, adaptability, personal discipline, and ability to manage stress.

Partnering

• Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Physical Demands and Work Environment - The physical demands and work environment characteristics are representative of those that must be met

by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

Physical

• The Team Member is regularly required to sit; use hands to finger, handle, feel, work keys and locks, and talk and hear. The Team Member is occasionally required to reach with hands and arms. The Team Member is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must occasionally lift and/or move up to 75 pounds.

Environment

• The Team Member is regularly in a typical office environment with adequate light and moderate noise levels. Team Member to public interaction in person, over the telephone, and/or via computer is high. Occasional travel is required.

“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”