Delivery Manager (Commercial Sector)

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Delivery Manager at Kainos, you'll help shape and deliver innovative digital services that make a real difference to our customers and the people who use their services. You will lead the successful delivery across in one of our Sector client portfolio: Public/Healthcare/Defence/Commercial. Working closely with multidisciplinary teams and clients, you'll create the environment for successful delivery, helping teams solve complex problems, deliver value and continuously improve. You'll build trusted relationships, support business growth and play an important role in developing our people and culture. At Kainos, we put people first, and you'll be empowered to help teams thrive while delivering great outcomes for our customers.

You will be responsible for:

Delivery

• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.

• Manage project finances effectively, supporting delivery against agreed commercial and profitability objectives while maintaining accurate forecasting and reporting.

• Identify opportunities to add value for clients, ensuring expectations are proactively managed and issues are addressed appropriately.

Team

• Foster an environment where teams can do their best work, learn, develop and contribute to a positive and inclusive culture.

• Put people first & develop others - You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance

• Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.

• Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project.

• Have responsibility for staffing teams and on-boarding of new team members.

• Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.

Governance

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.

• Effectively manage project risks and issues, escalating where appropriate.

• Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times.

Business Development & Account Management

• Support the growth of existing and future customer relationships by working closely with Sales, Account Leads and Account Management teams, contributing to proposals, procurement activities and customer engagement opportunities.

• Share and celebrate successes across Kainos, with our customers and through external industry channels.

• Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance.

• Professional Development and Growth.

• Contribute to continuous improvement initiatives within the Management Capability.

• Understand current thinking from the Technology, Experience Design and Consulting capabilities and support alignment accordingly.

• Encourage innovation in technology and process both within the project and outside the project.

• Proactively assist with recruitment activities to enable stable organisational growth.

Minimum requirements:

• Experience delivering complex digital programmes within a consultancy, professional services or comparable environment.

• Digital delivery experience and stakeholder management in a complex environment.

• Experience working within Agile delivery environments.

• Eligible to achieve SC clearance (lived in the UK continuously for 5 years, background checks) - applies to Public & Defence sector.

• Experience balancing delivery outcomes, customer needs and commercial considerations, including financial reporting and budget management.

• Experience leading, coaching and developing individuals & teams.

• The ability to be on customer site, which may include travel, when required.

• Experience planning capacity and building multidisciplinary teams to deliver complex digital programmes.

Desirable:

• Experience delivering programmes within government, healthcare, defence or another highly regulated environment.

• Curiosity about emerging technologies, including AI, and a willingness to explore how they can improve delivery effectiveness, team experience and customer outcomes.

• Business development experience, ideally including evidence of securing follow on business with existing clients.

• Experience of project delivery aimed at digital transformation. Evidence of innovating or leading initiatives to improve management and leadership practices within a team or an organisation.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.