Capability Development Supervisor
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Location
In office (Amman)
Seniority
Middle · 4+ years exp
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Jul 7, 2026. Kalamntina scores D on the Alion truth index.
Overview
Company
Impact
Profile match
Kalamntina is a recruitment and human resources services firm based in Amman, Jordan, that offers recruitment, outsourcing, headhunting, consulting and training services and runs a regional jobs portal for employers in the Middle East and North Africa. Operating from the V Business Center in Abdoun, it advertises vacancies for client companies in Jordan, Saudi Arabia, Egypt, the United Arab Emirates, Qatar, Kuwait, Bahrain, Iraq and other markets in Arabic and English. Its current client searches cover internal auditors and risk officers for banks, finance and treasury managers, HR leaders, sales managers, process and electrical engineers and IT specialists such as enterprise architects.
Responsibilities
- Design and deliver onboarding programs, training sessions, and capability-building initiatives for consumer-facing teams.
- Develop practical training materials, toolkits, and coaching resources aligned with business needs and performance gaps.
- Conduct field visits to assess team performance, identify capability gaps, and provide coaching support.
- Coach frontliners, supervisors, and team leaders on communication, selling skills, consumer engagement, and service standards.
- Support the implementation of SOPs, execution standards, and best practices across field teams.
- Translate business requirements into effective learning solutions that improve execution quality and team performance.
- Monitor training effectiveness, knowledge retention, and behavior change through feedback, assessments, and performance insights.
- Collaborate with internal stakeholders to improve capability programs and support business initiatives.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Human Resources, Education, Psychology, Communications, or a related field.
- 4-6 years of experience in capability development, learning & development, sales training, field coaching, retail operations, customer experience, or related areas.
- Hands-on experience designing and delivering training, onboarding, and coaching programs for consumer-facing or field teams.
- Experience coaching frontline employees, supervisors, or sales teams and identifying performance improvement opportunities.
- Strong facilitation, communication, and stakeholder management skills.
- Ability to create practical training materials and translate business needs into learning solutions.
- Comfortable working in the field and engaging directly with teams.
- Experience in FMCG, retail, telecom, hospitality, banking, or service-led industries is preferred.
Required Skills
- Communication
Job Details
- Location: Amman - Jordan
- Industry: Other
- Job Type: Full-Time
- Degree: Bachelor
- Experience: 4-6
- Nationality: Unspecified
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