Customer Engineer

Responsibilities

• Own the technical implementation journey from initial customer requirements through deployment and successful delivery.
• Understand customer workflows, identify technical requirements, map dependencies, and develop clear implementation plans.
• Build and deploy customer integrations and technical solutions using full-stack engineering skills.
• Develop and ship production features and bug fixes based on customer requirements.
• Build, deploy, and maintain AI agents that support real customer workflows.
• Work across frontend, backend, integrations, infrastructure, and deployment as required.
• Troubleshoot technical issues, identify blockers, and drive them through to resolution.
• Communicate directly with customers to understand their needs, explain technical issues, and provide clear progress updates.
• Manage customer expectations, track commitments, and proactively communicate risks or delays.
• Validate implementations in production and follow up with customers to ensure successful outcomes.
• Use agentic AI coding tools effectively to scope tasks, guide implementation, review code, test solutions, and debug issues.
• Take full ownership of technical outcomes, from implementation and deployment through post-launch follow-up.

Qualifications

• 1-5 years of professional engineering experience at a software company.
• Hands-on experience building and deploying AI agents into production and real-world workflows.
• Strong full-stack development experience with Node.js and TypeScript, including frontend, backend, integrations, and deployment.
• Hands-on experience using agentic AI coding tools as part of real engineering work.
• Strong understanding of software development, APIs, integrations, debugging, testing, and deployment.
• Excellent written and spoken English, with the ability to communicate professionally with EU and US customers.
• Strong customer-facing, communication, troubleshooting, and problem-solving skills.
• Ability to work independently, make technical decisions, and take full ownership of deliverables.
• Comfortable working across frontend, backend, infrastructure, integrations, and customer-facing activities.
• Strong ability to work in a fast-paced environment with high autonomy, accountability, and ownership.

Required Skills

• Coding
• Debugging
• Node.js
• Typescript
• AI

Job Details

• Location: Amman - Jordan
• Industry: Information & Communication Technologies
• Job Type: Full-Time
• Degree: Bachelor
• Experience: 1 - 5
• Nationality: Unspecified