Senior IT Support Engineer

Responsibilities

• Manage Microsoft Hybrid Cloud infrastructure, including Azure, Windows Server, Active Directory, Microsoft 365, Entra ID, and Intune.
• Manage multi-country network infrastructure, including Cisco, SD-WAN, VPNs, firewalls, switches, and wireless networks.
• Oversee IT Service Desk operations, IT assets, onboarding/offboarding, and user support.
• Manage endpoint security, IAM/PAM, patch management, vulnerability scanning, and email security.
• Support ISO 27001 audits, risk assessments, and information security requirements.
• Provide hands-on support for hardware, software, laptops, mobile devices, printers, and network issues.
• Manage NAS, UPS, access control, and other IT infrastructure systems.
• Coordinate with vendors and service providers to maintain IT operations and resolve technical issues.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 5-7 years of experience in IT support, systems administration, and infrastructure.
• Strong Microsoft 365, Azure, Active Directory, Entra ID, Intune, and Windows Server experience.
• Strong networking knowledge, including Cisco, VPN, SD-WAN, and firewalls.
• Experience with endpoint security, IAM/PAM, ISO 27001, and vulnerability management.
• Hands-on experience in desktop, laptop, mobile, hardware, software, and remote support.
• CCNA and/or MCSE certification preferred.
• Cisco Meraki and Windows Server Hybrid Administrator certifications are a plus.
• Strong problem-solving, communication, teamwork, and customer service skills.

Required Skills

• Windows Server

Job Details

• Location: Amman - Jordan
• Industry: Information & Communication Technologies
• Job Type: Full-Time
• Degree: Bachelor
• Experience: 5-7
• Nationality: Unspecified