Senior Software Engineer

Job Title: Senior Software Engineer

Location: (including hybrid): Melbourne, Australia

Salary: $130,000 - $150,000 + Superannuation

Team: CcaaS (Contact Centre as a Service) Team

Reporting To: Senior Software Engineering Manager

Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 3 days a week to foster connection and accelerate progress.

Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations!

Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required.

What will I be doing?

You’ll be working on Kaluza’s Energy Retail platform, a SaaS technology platform that aims to revolutionise the operating platforms of energy retailers globally. Built with scale and technical quality in mind, it is the foundation for the decarbonisation efforts of Kaluza’s customers.

You’ll be joining the Kaluza Technology community, a large team of data-led and product-focused Software and Production Engineers pushing the boundaries of technology at extraordinary scale. Together, we strive for engineering greatness by upholding best practices across the whole community.

Within that community, you’ll be part of the Customer Care Contact Centre team, where we build Amazon Connect contact centre solutions for energy retailers. You’ll help deliver flexible, scalable capability that improves how customers get in touch and get help.

Here at Kaluza we are 100% committed to providing a reliable platform for our clients. As part of that commitment, our engineering ownership model is “you build it, you own it.” Our engineering teams have a high sense of ownership and support their critical services both in and out of normal working hours. After hours support is assigned according to a paid roster.

About You

We believe strongly in shared ownership of both responsibilities and successes across our team. As a Senior Software Engineer, you’ll play a key role in shaping and delivering our work from the outset. You’ll be exposed to - and help lead on - many aspects of our diverse portfolio, contributing to everything from hands-on engineering to technical decision-making and mentoring.

Our teams build, test, deploy, and support a range of services that manage the customer lifecycle and metering data for the Kaluza platform, using a wide variety of technologies. While you don’t need to have prior experience with all of them, you’ll bring strong engineering fundamentals and a track record of quickly picking up new tools and practices. You’ll typically work with TypeScript and interact with technologies including GitHub Actions, Terraform, Kubernetes, Serverless, DynamoDB or Postgres, AWS, and DataDog.

We follow agile practices and use tools like Miro, Confluence and Jira to support collaborative working and delivery. You’ll help drive good practices, shape team ceremonies, and evolve how we work.

As a senior engineer, you’ll be involved in the full development lifecycle: from contributing to technical discovery and architectural design, to rapid prototyping, backlog refinement, development, deployment, and operational monitoring. You’ll help maintain and improve our services’ reliability and performance, and participate in our support rota to triage platform issues and respond to incidents.

You’ll also play an important role in growing our team's capability - mentoring engineers, contributing to cross-team initiatives, and helping define the future direction of our platform.

Some of the challenges you'll help us tackle include:

• Designing abstractions that reduce complexity across multiple clients and markets

• Scaling systems to handle millions of data points efficiently and reliably

• Building extensible services that support configurability and future growth

Kaluza is in an exciting phase of international expansion, and we’re looking for experienced engineers who are excited to shape the next stage of our journey.

What will set you apart

Ideally you’ll have/be

• 5+ years’ experience as a Software Engineer, with a track record of delivering scalable, high-quality solutions

• Hands-on experience with Amazon Connect or similar cloud contact centre systems

• A strong collaborator who thrives in team environments and enjoys working closely with others to deliver impactful features

• Motivated by owning products end-to-end - from shaping the early technical direction through to iterating based on real-world feedback

• An advocate for test automation, continuous delivery, and modern agile practices

• Experienced in building scalable, resilient, and observable systems in production environments

• A contributor to a wide range of systems and technologies, bringing breadth as well as depth to your technical work

Kaluza Values

Here at Kaluza we have five core values that guide us as a business:

Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together

From us you’ll get

Currently, from day one, you will get:

• Progressive leave policies - including leave dedicated to the moments that matter to you the most

• Annual discretionary bonus

• Dedicated personal learning and home office budgets

• Flexible working - 3 days in our CBD Melbourne (WeWork) office

• 26 days holiday

• Novated Leasing

• Purchase Leave

We want the best people

We’re keen to meet people from all walks of life - our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working at Kaluza on our careers page and LinkedIn.

You can also find our Applicant Data Protection Policy here.