Coordinator / Match Support Specialist

SUMMARY

In this business environment rooted in mission, the Coordinator/Match Support Specialist (C/MSS) provides exemplary customer service by effectively communicating with Big Mentors via telephone, electronic, and face-to-face channels in compliance with the KSBBBS guidelines and expectations.

Coordinator/Match Support Specialist must consistently provide excellent customer service, possess effective problem-solving skills, and be willing and able to contribute to the development of their own skills as well as a growing team learning environment.

• Program Coordinator/Match Support Specialists (MSS) are program MSS staff that work in communities without program supervisor staff routinely assigned to the same office. In addition to standard MSS duties, the PC/MSS is also tasked with outreach and presentations heightening community awareness of KSBBBS program offerings and directly recruit potential mentors and youth.

ABOUT THIS POSITION

Job Title: Coordinator - Match Support Specialist

Location: Newton, KS

Minimum Education Requirement: Bachelor’s Degree

Starting Salary: $43,000 - $45,000 DOQ

CORE RESPONSIBILITIES

All KSBBBS staff members have the following core responsibilities:

• Never hide your brilliant ideas
• Foster teamwork at every opportunity
• Lead with the why
• Join discussions
• Get caught trying
• Seek solutions through your team
• Be candid-direct is kind

ESSENTIAL POSITION RESPONSIBILITIES

• Conduct match meetings, contacts, supervision, & closures within the organizational guidelines
• Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.
• Provide weekly and monthly reports to the Supervisor/Manager/Director. Maintain organized and well-documented match files in the agency database.
• Participate in For Kids’ Sake, group activities, Big for a Day events, recruitment, and other activities important to the advancement of the agency’s mission.
• Represent KSBBBS at various meetings, conferences, events, and other functions as necessary to fulfilling the goals of the program.
• Make timely referrals to appropriate agencies when problems are encountered.

• Conduct home visits and face-to-face interviews with youth & parents/guardians.
• Complete needs assessments and intakes on Little Brother/Little Sister applicants.
• Process children screening, including parent permission forms and interviews.

• Interview applicants desiring to be a Bigs; select and match suitable candidates.
• Conduct volunteer screening including background checks & reference calls.
• Conduct home visits and face-to-face interviews with the potential Bigs.
• Compile interview information in preparation for evaluation and recommendations.
• Conduct file showings & make collateral contacts as required.

QUALIFICATIONS

• Bachelor’s degree required
• Valid Driver’s License required.
• Exceptional interpersonal relations
• Previous customer service experience preferred
• Previous work with populations facing adversity a plus
• Knowledgeable in Microsoft Office and database programs/Salesforce preferred
• Strong verbal and written skills
• Excellent time management, organizational, and multi-tasking skills
• Fluency in Spanish a plus & incentivized
• Must have a valid driver’s license and auto insurance with employee’s name listed as a vehicle operator

SKILLS AND ABILITIES

• Patience with a confident and calming presence
• The ability to forge trusted and genuine relationships with adults of all backgrounds and ages
• Attentiveness
• Clear communication skills
• Ability to “read” applicants beyond the spoken word
• Ability to handle stressful situations
• Ability to follow-through and follow-up in a timely manner
• Goal oriented with a desire to achieve and grow professionally

COMPETENCIES

• Is receptive to direction, feedback, and guidance
• Shares own needs, wants, and perspectives in a positive way
• Appreciates and values individual differences
• Shows engaged and active listening so that others feel heard and understood.
• Seeks collaboration by encouraging others’ ideas and input
• Takes initiative to find out what is expected and receive feedback
• Delegates appropriately and lets people do their work
• Uses personal mistakes as opportunities to learn and grow
• Flexible problem-solver and adapts approach to be most effective
• Follows and encourages others to follow policies, procedures, and behavior norms.
• Follows through with goals and commitments
• Focuses on own job responsibilities instead of what others are or are not doing.
• Maintains healthy boundaries and does not participate in negative talk
• Is willing to cross-train and cover for others as needed

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Results-only work environment with work quantified by goal documentation

• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work
• Moderate independent travel

Primary focus of the job to be determined between supervisor and employee based on the needs and size of the supporting organization. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. KSBBBS is an Equal Opportunity Employer and does not discriminate based on gender, age, income, race, color, national origin, ethnicity, religion, sex, gender expression, sexual orientation, disability, veteran, or marital/family status. We do, however, openly heckle individuals that choose tea over coffee or cats over dogs.