Field Service Sales Representative

This full time position is to be based in Sydney and shall report to the Director Life Cycle Services Australia and New Zealand.

Your tasks

Responsibilities

• Lead Generation:
  • Find and qualify new prospects through cold calling, networking, and referrals.

• Client Consultations:
  • Visit and get close to customers and engage.
  • Assess client needs to recommend appropriate spare part/service contract packages, maintenance agreements, relocation or upgrades.

• Marketing & Communications:
  • Collaborate with Marketing Dept to drive local promotion and introduction/launching of LCS service portfolio externally and internally.
  • Communicate regularly on proactive basis to Customers and Sales Managers regarding service products and service sales.

• Sales Execution:
  • Respond to RFPs, prepare proposals/quotations, negotiate contract terms, and close deals to meet monthly or quarterly revenue targets.
  • Support Sales Team in sales of contracts to new systems according to set targets (>85% contracts for new units).
  • Increase percentage of contracts on existing units, achieve Global target of >66% contract coverage.

• Account Retention:
  • Build long-term relationships with existing clients to encourage contract renewals and secure repeat business.

• Issue Resolution:
  • Partner with Life Cycle Service Team to address client complaints and ensure high satisfaction.

• Internal Guidance:
  • Support R&D in development of retrofits and upgrades
  • Guide of local responsible Technicians to support service sales growth and increase leads.
  • Manage Lead Program for Technicians.
  • Distribute information about new LCS products, retrofits, end of life products, to Technicians.
  • Support in people development to improve customer interaction.

• Reporting:
  • Log all client interactions, leads, and sales activities accurately using CRM.
  • Set and accept targets and report status on a set schedule to Local Service Director, weekly/monthly basis.
  • Create monthly Lead status reports to technicians and LCS Director.

Requirements

• Diploma in Business, Marketing Engineering, Logistics, or a related field.
• 3-5 years of proven experience in sales, account management, or customer service, preferably in intralogistics or warehouse automation industries.
• Good understanding of WMS (Warehouse Management Systems), WCS (Warehouse Control Systems), robotics, and automation technologies will be advantageous.
• Ability to analyse operational data and translate it into business insights.
• Strong communication and presentation skills for client interactions.
• Proficiency in CRM software and standard MS Office program.

Your profile