Software Support Engineer

Kardex Holding • Robotics • Logistics & Warehouse Robotics • 20 days ago
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Salary
≈ $53k – $133k per year (Estimated)
Location
In office (Cincinnati)
Employment
Full-Time
Overview
Company
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Kardex Holding

Kardex Holding AG is a global intralogistics company specializing in automated storage and retrieval systems (ASRS) and dynamic material handling solutions. Headquartered in Zurich, Switzerland, the business operates primarily through its Kardex Remstar and Kardex Mlog divisions while serving as a global partner for AutoStore robotics systems. Its portfolio spans vertical lift modules, dynamic storage carousels, automated high-bay warehouses, and inventory management software.
kardex.com • HQ: Zurich, Switzerland • Robotics • Logistics & Warehouse Robotics • 1001-5000 employees
Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.

Your tasks

The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.

Your profile

Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.

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