Store Manager (m/w/d)

The Position

For our Outlet store in Munich, we are recruiting for a full-time Store Manager. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Sales and Customer Service

• Ensure the team is delivering excellent customer service
• Install effective zoning to have all areas of the shop floor covered at all times
• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives
• Ensure customer service according to Welcome to Karl training by each team member, and provide feedback on strengths and improvement needs to the Store Manager
• Contribute to team effort by leading by example on the shop floor and driving sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets.

Operations

• Make sure the guidelines of Karl Lagerfeld are met within all operational aspects
• POS transactions, stock, and back of house
• Ensure that all stock is well-maintained and in good condition, and the store is fully replenished at all times
• Plan, coordinate, and promptly execute all Merchandise Calendar direction, campaigns, and sales promotions.
• Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
• Ensure a hazard-free store environment according to health and safety requirements.
• Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed.

Commercial

• Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals
• Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise

People Management

• Motivate the team and recognize potential and development opportunities. Drive the team's knowledge accumulation by using the House of Karl Manual and other sources.
• Development and coaching of employees through performance and development plans (PDP).

Profile

• Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership, and sales experience required
• You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure
• Communicate honestly, openly, and constructively
• Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
• You love working with international clients
• It is important that you speak German & English fluently.