Store Manager (m/w/d) - Wolfsburg

Kindly note: This is a Pop-Up location with a duration of 12 months.

The Position

For our outlet store in Wolfsburg, we are recruiting for a full-time Store Manager. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the store's daily operations, including the sales staff, and report your results to the Senior Retail Area Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Sales and Customer Service

• Ensure the team is delivering excellent customer service.
• Install effective zoning to have all areas of the shop floor covered at all times.
• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives.
• Ensure customer service according to the "Welcome to Karl" training by each team member.
• Contribute to team effort by leading by example on the shop floor and driving sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets.

Operations

• Make sure the guidelines of Karl Lagerfeld are met within all operational aspects.
• POS transactions, stock, and back of house.
• Ensure that all stock is well-maintained and in good condition, and the store is fully replenished at all times.
• Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions promptly.
• Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
• Ensure a hazard-free store environment according to health and safety requirements.
• Monitor theft and take steps toward loss prevention.
• Training and coaching of the team concerning health and safety, theft, and loss.
• Ensure "House of Karl" procedures and guidelines are followed
• Share communication from head office departments (Merchandising, VM, Operations, HR) with store staff and ensure all is understood and followed.
• Responsible for the availability and ordering of materials and supplies needed for the daily store routine (packaging materials, office supplies, maintenance).

Commercial

• Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance.
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals.
• Assist Store Manager in partnering with the merchandise dept. to increase sales, drive/promote merchandise categories, and maximize business opportunities (peak phases, seasonal needs, events, and marketing activities).
• Control inventory stock levels and report product needs, anticipating customers' demand.

People Management

• Motivate the team and recognize potential and development opportunities and enhance the team's knowledge accumulation using the House of Karl Manual and additional Learning and Development resources.
• Recruit, retain, and develop excellent staff.
• Development and coaching of employees through performance management (PDP).
• Provide structure and daily priorities for the team to follow on the shop floor.
• Control absenteeism.

PROFILE

• Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership, and sales experience required
• You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure
• Communicate honestly, openly, and constructively
• Contribute to an inclusive culture of diverse styles and talents, working toward a clear purpose.
• You like working with international clients and team members.
• Language: Fluent in English & German, both verbally and in writing