NETWORK OPERATIONS & INSIGHTS MANAGER

Kauffman Fellows is hiring a Network Operations & Insights Manager to optimize and automate internal operations and Fellow-facing initiatives. The role designs and maintains operational systems, improves the Fellow experience, prepares community data for AI, and turns network activity into insights that inform programming.

Responsibilities

• Own the operational engine behind our events and programming, including system setup (Zoom, Luma), registration and forms (Fillout), and data flows into Airtable (leveraging Zapier, etc)
• Redesign workflows with automations, AI agents, and better tooling so they run faster with fewer manual steps
• Build smart ways to bring relevant signals from our WhatsApp community and other channels into Airtable
• Maintain and improve cross-functional processes that support clear ownership, dependencies, and workflows, ensuring changes to shared systems are coordinated and documented
• Design and test UX improvements for our proprietary Community platform (KF Connect) to ensure our platform is the easiest way for Fellows to find what they need, update their profile, and register for events
• Regularly audit systems (KF Connect, WhatsApp, forms, and event flows) from the user point of view to find and fix any broken flows, missing information, or sources of friction
• Define and maintain how we structure and organize community data to maximize its utility
• Help train and improve our AI tools (i.e. WhatsApp AI agent) by strengthening the data and knowledge they rely on and checking the quality of their answers
• Document how our systems work to institutionalize knowledge and ensure continuity
• Build the back end for analytics on engagement, event attendance, and community activity
• Produce a regular network insights brief (i.e. attendance trends, emerging discussion themes) to shape content and programming

Skills

• Advanced Airtable knowledge required
• Minimum 2 years utilizing Airtable at a company where it was a core and strategic system (i.e. base design, linked records, automations, and integrations)
• Hands-on experience building your own automations and AI agents (e.g., Zapier, Make, n8n, Airtable automations, Claude or other LLM tools)
• Curiosity about new tools, with a habit of testing and learning
• An eye for user experience and a sense of what makes a product easy to use
• Strong systems thinking and cross-functional judgment, understanding how decisions affect other teams and processes
• Business sense to connect the dots between data and what it means for the people and programs behind it
• Sound judgment around data privacy, systems access, and responsible handling of member information
• Strong attention to detail and ability to balance competing priorities, knowing when to act independently versus seek alignment
• A low ego and high confidence, welcoming feedback and direction, and happy to take on tasks both big and small
• Experience on a small team (startup, nonprofit, or similar) where you set much of your own direction and took initiative, identifying and acting on opportunities
• Bonus: familiarity with venture capital, membership communities, or event operations

Company Overview