IT Support Technician

We’re looking for the special, unique and amazing YOU!

@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it,  and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.

At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!

We are looking for an Amazing: IT Support Technician

Seniority: Mid-level (4+ years)

Type of position: Onsite Porto. Candidates need to be already living in Portugal!

The amazing you, will have:

• Professional experience in IT Desktop Support, preferably in a Level 1/Level 2 support environment;
• Strong experience supporting Windows and MacOS environments;
• Strong knowledge of Microsoft Office and Messaging products;
• Experience troubleshooting hardware and software issues for end users;
• Experience supporting laptops, desktops, tablets, mobile devices and iPhones;
• Experience with software installation, configuration, troubleshooting and reinstallation;
• Experience working with ITSM / ticketing tools, preferably ServiceNow;
• Understanding of Microsoft OS build methodologies and tools;
• Experience with corporate networking and Wi-Fi troubleshooting, including patching and root cause analysis;
• Experience managing and maintaining IT asset inventories;
• Strong customer service and communication skills, with a customer-oriented approach;
• Ability to manage technical requests and incidents, ensuring SLA requirements are met;
• Ability to document support interactions and maintain accurate technical documentation and knowledge bases;
• Ability to work independently with minimal supervision while also contributing effectively to a team;
• Ability to work in a fast-paced production environment while also contributing to project-related activities;
• Flexibility and adaptability to changing business and support requirements;
• Ability to work closely with local and global IT support teams;
• Fluency in English is mandatory.

To turn yourself from amazing to unique, you´ll have (plus):

• Previous experience within the Banking or Financial Services sector;
• Experience with banking and financial software;
• ITIL Foundation certification;
• Microsoft certifications;
• Hardware-related certifications;
• Experience with disaster recovery processes and support requirements;
• Experience working with mobility services and mobile device management.

• You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
• Interesting Challenges Ahead: you can work for several clients from different sectors of activity
• Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
• International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
• Type of projects (depending on the project you might find one of this types of projects):
  • In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
  • Full Remote projects: If you want to work while you enjoy the comfort of your home
  • Full Onsite projects: if you prefere the company of your colleagues!
• Take care of your well-being: Enjoy our free nutrition, psychology, general medicine appointments and our yoga and personal training days… all remote

Who are we?

Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.

At KCS IT we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees!

We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit.

All applications with skills for the role are welcome!