Infrastructure Engineer Network & Telephony Sênior

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

Responsabilidades e atribuições

This role consolidates two existing Cisco-focused network positions (Senior and Principal) into a single Infrastructure Engineer role covering network and telephony support.

The position owns Cisco infrastructure patching, daily incident management, change management and testing, AGCS coordination, and recurring AZL reporting, while also supporting legacy call recording platforms. It carries forward the remaining DC Exit project work through close (targeted September) and supports transition from Cisco to Content Guru.

As DC Exit concludes and the Content Guru migration progresses, the role is expected to right-size ongoing Cisco support in line with decreasing demand.

Business Context

and Key Challenges:

• Supports Cisco network and telephony

  infrastructure, including legacy call recording platforms, with

  coordination into AGCS and recurring AZL operational reporting;

• First 3-6 months: close out remaining

  DC Exit deliverables (target completion September), maintain

  incident/patch cadence without disruption, and begin supporting the

  Cisco-to-Content Guru cutover for telephony;

• Key priorities: DC Exit wind-down and

  clean handover, Cisco-to-Content Guru migration support, and progressively

  right-sizing the Cisco support model as legacy demand decreases.

Key Responsibilities:

• Execute and coordinate Cisco

  infrastructure patching cycles across network and telephony platforms,

  minimizing service impact;

• Manage and resolve daily incidents

  across Cisco network, telephony, and legacy call recording platforms

  within SLA;

• Submit, test, and verify

  infrastructure and telephony changes through the change management

  process, confirming successful implementation;

• Coordinate with AGCS on network and

  telephony support activities and recurring status/operational reporting;

• Produce and maintain recurring AZL

  reporting on incident, change, and infrastructure health metrics;

• Deliver remaining DC Exit project

  tasks through close, ensuring documented handover of

  migrated/decommissioned components;

• Support the Cisco-to-Content Guru

  telephony transition, including maintenance verification and knowledge

  transfer for legacy call recording platforms;

• Progressively scale down and document

  the Cisco support model (runbooks, lessons learned) as the platform is

  retired.

Requisitos e qualificações

Required Skills and Qualifications:

• Hands-on Cisco network infrastructure

  engineering (routing, switching, patching) - senior-to-principal depth (7+

  years);

• Cisco

  telephony / legacy call recording platform experience, including change

  testing and maintenance verification;

• ITIL-aligned incident and change

  management experience in a regulated enterprise environment;

• Working knowledge of AGCS

  coordination and recurring operational/status reporting practices;

• Fluent English, written and spoken:

  able to run stakeholder-facing calls and interview in English;

• Experience working across

  international, multicultural teams and time zones;

• Strong ownership and autonomy under

  incident pressure, with clear, structured stakeholder communication.

Preferred Skills:

• Prior

  experience migrating to or operating Content Guru or a comparable cloud

  telephony/CCaaS platform;

• Experience in data center exit /

  infrastructure decommissioning programs;

• Cisco certifications (CCNP/CCIE) or

  equivalent telephony/call-recording platform certifications;

• Experience in insurance or other

  regulated, enterprise-scale environments.

Experience

Requirements:

• 7+ years in network and telephony

  infrastructure engineering; scope should span senior through

  principal-level responsibility;

• Open to Senior or Principal level

  depending on candidate depth - principal-level candidates should show

  independent ownership and informal technical mentoring;

• Demonstrated delivery in

  enterprise-scale, regulated environments, ideally including migration or

  decommissioning programs.

Education and Certifications:

• Bachelor's degree in Computer

  Science, Engineering, or related field, or equivalent hands-on experience;

• Cisco

  certifications (CCNA/CCNP/CCIE) preferred; telephony or call-recording

  platform certifications a plus.

Working Model and Collaboration:

• Main stakeholders: AGCS, Allianz Life

  (AZL), and internal ATA network/telephony teams across relevant time

  zones.

• Flexibility

  expected for patch windows, major incidents, and DC Exit / Content Guru

  cutover milestones outside standard hours.

Informações adicionais

Modelo de contratação:

• PJ.

Forma de atuação:

• 100% Remoto.