IP Telephony Engineer Sênior

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

Responsabilidades e atribuições

This role previously supported traditional Cisco IP telephony engineering and system design. Following migration from Cisco to Content Guru, the position has shifted to Verint PCI compliance and onboarding work, with occasional legacy Cisco telephony coverage during the transition.

As the environment continues moving away from traditional Cisco telephony, the role is expected to concentrate increasingly on Content Guru support.

Business Context and Key Challenges:

• Supports telephony environment as it transitions from Cisco IP telephony to Content

  Guru, with a near-term focus on Verint compliance and onboarding;

• First 3-6 months: drive Verint

  PCI compliance activities and onboarding, provide occasional Cisco telephony

  engineering coverage, and begin building Content Guru support capability;

• Key priorities: Verint PCI

  compliance and onboarding, ramping Content Guru support, and winding down

  traditional Cisco telephony engineering scope.

Key Responsibilities:

• Lead Verint PCI compliance

  activities for the US telephony/recording environment, including configuration,

  validation, and audit readiness;

• Manage Verint onboarding for

  new sites, systems, and users as part of the compliance program;

• Provide occasional Cisco IP

  telephony engineering and system design coverage during the Cisco-to-Content

  Guru transition;

• Build up Content Guru platform

  support and engineering capability as the environment shifts away from Cisco

  telephony;

• Design, test, and validate PCI

  DSS controls across recording and IVR platforms;

• Partner with compliance and

  security teams to document and remediate PCI-related findings;

• Provide technical guidance on

  telephony architecture decisions through the multi-platform transition period.

Requisitos e qualificações

Required Skills and Qualifications:

• Hands-on IP telephony

  engineering (Cisco UCM/CUBE/voice gateways) at principal level, including

  system design experience;

• Verint recording/compliance

  platform experience, including PCI DSS control implementation and system

  onboarding;

• Working knowledge of PCI DSS

  requirements as applied to telephony and call recording environments;

• Exposure to Content Guru or a

  comparable cloud CCaaS platform, or demonstrated ability to ramp quickly on new

  telephony platforms;

• Fluent English, written and

  spoken: able to work directly with US business and compliance stakeholders and

  interview in English;

• Experience collaborating across

  international, multicultural teams and time zones;

• Strong ownership and autonomy,

  able to operate independently on compliance-driven deliverables with minimal

  supervision.

Preferred Skills:

• Direct hands-on experience with

  the Content Guru platform;

• PCI DSS certification or

  QSA-adjacent audit exposure;

• Experience in insurance or

  other regulated, enterprise-scale environments;

• Cisco voice certifications

  (CCNP/CCIE Collaboration) from prior telephony engineering work.

Experience Requirements:

• 8+ years in IP telephony

  engineering, with principal-level ownership of system design and architecture

  decisions;

• Demonstrated delivery in a

  compliance-driven capacity (PCI DSS or comparable regulated framework);

• Track record supporting

  platform migrations/transitions (e.g., legacy telephony to cloud CCaaS) in

  enterprise environments.

Education and Certifications:

• Bachelor's degree in Computer

  Science, Engineering, or related field, or equivalent hands-on experience;

• PCI DSS-related and/or Verint

  certifications preferred; Cisco voice certifications (legacy skillset) a plus.

Working Model and Collaboration:

• Main stakeholders: compliance/security teams, Verint platform team, and the Content

  Guru transition team;

• Flexibility expected around

  compliance audit windows, Verint onboarding events, and occasional legacy Cisco

  telephony support.

Informações adicionais

Modelo de contratação:

• PJ.

Forma de atuação:

• 100% Remoto.