Senior QA Analyst, Secure Remote Access

Keeper Security is hiring a Senior QA Analyst to join our Keeper Connection Manager team and help ensure the quality, reliability and security of our secure remote access capabilities. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver secure, reliable remote access experiences for enterprise customers worldwide.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

As a Senior QA Analyst on the Keeper Connection Manager team, you will be responsible for validating secure remote access workflows across applications, infrastructure and enterprise environments. KCM enables privileged, credential-free access to remote systems using protocols such as SSH, RDP and VNC. This role is highly hands-on and technical, with a focus on functional, integration, regression and system-level testing. You will work closely with Software Engineering, DevOps and Product teams to identify defects, validate new features and ensure KCM remains secure, reliable and performant across complex deployment scenarios.

Responsibilities

• Design and execute test plans for Keeper Connection Manager features and secure remote access workflows
• Perform functional, integration, regression, system and exploratory testing across KCM components
• Validate remote access workflows using protocols such as SSH, RDP and VNC 
• Test KCM behavior across different operating systems, network conditions and enterprise environments
• Validate authentication, authorization, session management, access controls and encrypted communication workflows
• Reproduce, document and track defects with clear technical detail, logs and steps to reproduce
• Work closely with Engineering to troubleshoot complex issues involving networking, connectivity, performance and system behavior
• Validate new KCM integrations and deployment configurations across cloud and on-premises environments
• Build and maintain test cases, regression suites and QA documentation to improve release confidence
• Participate in sprint planning, requirement reviews and release validation activities
• Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support test design, troubleshooting, defect analysis and documentation

Requirements

• 5+ years of experience in software quality assurance, QA analysis or a related testing role
• Experience testing complex enterprise software, infrastructure products or security-sensitive applications
• Strong understanding of networking concepts and client-server communication
• Hands-on experience testing protocols such as SSH, RDP, VNC, database protocols (MySQL, PostgreSQL, SQL Server), or Kubernetes remote access
• Experience with functional, integration, regression and system-level testing
• Strong troubleshooting skills, including the ability to analyze logs, reproduce complex defects and isolate root causes
• Experience testing across Windows, Linux and/or macOS environments
• Familiarity with cloud environments, virtualization and DevOps workflows
• Experience working with APIs, databases or backend services as part of end-to-end testing
• Strong understanding of authentication, authorization and secure access concepts
• Experience using defect tracking and test management tools such as Jira, TestRail or similar
• Ability to work closely with Engineering and Product teams in an Agile development environment
• Ability and willingness to use AI-assisted tools effectively to improve test development, analysis, troubleshooting and documentation
• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience
• Due to this role’s involvement in GovCloud, qualified candidates must be a U.S. Person, defined as a U.S. citizen or lawful permanent resident

Preferred Qualifications

• Experience testing privileged access management, secure remote access or cybersecurity products
• Experience with network troubleshooting tools and packet analysis
• Familiarity with automated testing or scripting using Python, JavaScript or similar languages
• Experience testing performance, reliability or high-availability scenarios
• Familiarity with Docker, Kubernetes or containerized environments
• Experience testing enterprise deployments involving proxies, firewalls, VPNs or restricted networks
• Familiarity with Remote Browser Isolation or secure web gateway technologies
• Familiarity with Apache Guacamole or KCM's underlying gateway architecture
• Experience testing PIV/CAC smart card authentication or federal identity standards

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: [email protected]