Lady In Red (Guest Relations) - Egyptians Only

Kempinski" • Hotels & Resorts • Web Development • 3 days ago
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Location
In office (Cairo)
Employment
Full-Time
Overview
Company
Impact
Profile match

Kempinski"

Luxury holiday resorts, city break, business and spa hotels around the world. Book direct for best rates on 5 star luxury hotels.
kempinski.com • HQ: Munich, Germany • Web Development • Hotels & Resorts • 201-500 employees

SCOPE

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

OVERALL OBJECTIVES

The job of Lady in Red is executed satisfactorily when:

  • LQA (Leading Quality Assurance) audit results are 85% and above.
  • CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
  • Hotel and Outlets are promoted.
  • Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
  • In case of immediate need, the Lady in Red helps with reception duties.

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