Reservations & Operations Manager

Reservations & Operations Manager | Cape Town / Johannesburg | Travel Company

Kendrick Recruitment is seeking an experienced and highly organised Reservations & Operations Manager to join an established travel company, based in Cape Town, with the possibility of Johannesburg. This is an exciting opportunity for a hands-on hospitality and travel professional with strong operational leadership skills, excellent reservations knowledge and the ability to oversee the smooth running of a busy travel operation.

Salary: R70,000 – R80,000 CTC per month

Key Responsibilities:

• Oversee the daily reservations and operational functions of the business.
  

• Lead, manage and support the reservations team, ensuring efficient workflows and excellent service delivery.
  

• Manage booking processes, supplier relationships and client communications.
  

• Ensure all reservations are handled accurately and within required timeframes.
  

• Develop and implement operational procedures to improve efficiency and productivity.
  

• Monitor team performance, resolve operational challenges and maintain service standards.
  

• Work closely with management and other departments to ensure seamless coordination.
  

• Identify opportunities to improve systems, processes and overall business performance.
  

• Manage escalated client queries and ensure professional resolution.
  

Requirements:

• Previous management experience within the travel or tourism industry.
  

• Strong knowledge of reservations processes and travel operations.
  

• Proven experience leading and managing a team.
  

• Excellent organisational, administrative and problem-solving skills.
  

• Strong understanding of booking systems and operational procedures.
  

• Excellent communication and interpersonal abilities.
  

• Ability to work under pressure, manage competing priorities and meet deadlines.
  

• A proactive, solutions-driven approach with exceptional attention to detail.
  

This is an excellent opportunity for an experienced travel professional to take ownership of a key operational role within a growing travel business.