Locksmith Technician
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Sep 16, 2026.
Locksmith Technician- Full Time: Burnaby, travel within Lower Mainland| $35-$45/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training
Position Overview
Kendrix, formerly known as Citiloc is seeking a skilled and dependable Locksmith to deliver high-quality locksmithing services across commercial, residential, industrial, and institutional environments throughout the Lower Mainland.
This is a hands-on field role. The successful candidate will be responsible for the installation, servicing, repair, and troubleshooting of mechanical and high-security locking systems, while delivering exceptional customer service and representing Citiloc professionally on every job site. This position reports to the Operations Manager.
Key Responsibilities
Locksmithing & Service Execution (Primary Focus)
Follow Citiloc standards, policies, and safety procedures
Install, service, repair, and maintain mechanical and electronic locking hardware
Work across commercial, residential, industrial, and institutional environments
Install and service high-security locking systems, including Medeco high-security systems
Re-key, master key, and set up keying systems
Diagnose and troubleshoot lock and door hardware issues
Install and adjust door closers, electric strikes, magnetic locks, and panic hardware
Respond to service calls in a timely and professional manner
Attend and participate in site meetings
Coordinate with other trades on active job sites
Customer Service & Site Conduct
Deliver a thorough, professional customer service experience on every job
Communicate clearly and effectively with clients, trades, and team members
Represent Citiloc professionally and maintain a positive client relationship
Documentation & Record Keeping
Complete work orders and service reports accurately
Maintain accurate keying records and system documentation
Provide clear and accurate documentation to the management team
Ad Hoc Responsibilities
Provide on-site support to field staff as required
Act as a technical resource for locksmithing and door hardware questions
Knowledge, Skills, Experience & Education
Minimum 2+ years experience in commercial, residential, industrial, and institutional locksmithing required
Proficient with Medeco high-security systems
Thorough customer service ethic
Ability to work in a team and independently
Computer and record-keeping skills
Mechanical aptitude and manual dexterity is an asset
Punctual, reliable, self-motivated, calm under pressure, and detail-oriented
Valid driver's license with clean driving record
Security Worker's License
Clean criminal record
What We Offer
Comprehensive Benefits & Support
Competitive hourly wage
Full benefits package
100% paid certifications and training—we invest in your professional growth
Relocation assistance for qualified candidates outside the city or province
Growth & Career Development
Clear pathways for advancement within the company
Ongoing hands-on learning and mentorship from experienced leaders
Opportunities to move into senior, lead, or specialist roles
Inclusive & Positive Work Culture
A respectful, collaborative, and safety-first environment
A team that values diversity, inclusion, and open communication
Leadership that listens, supports, and recognizes great work