BRIONI - Store Manager - Harrods

Summary

Since 1945, the Brioni style has embodied effortless modern elegance. It originates from excellence rooted in in-house sartorial savoir-faire and continuous research into exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled Made in Italy ready-to-wear, leather goods, shoes, and accessories, both for formalwear and leisurewear, as well as fragrances. Founded in Rome and part of the Kering group, Brioni continues to stand as a symbol of Italian craftsmanship and timeless sophistication.

Further information is available at https://www.brioni.com

Job Description

We are currently seeking a Store Manager who will report to the Retail Director EMEA as part of our dynamic team in Harrods.

Your opportunity

You will drive sales implementation with concrete actions and according to the Retail Excellence guidelines the company strategy; being the Brand Ambassador. You will inspire and develop the team to successfully reach quantitative and qualitative targets providing a unique in-store experience.

How you will contribute

• Translate business targets into clear weekly and daily individual objectives, ensuring continuous monitoring of performance against KPIs and driving accountability across the team. Identify and implement targeted initiatives to capitalize on business opportunities, including events, specific training sessions, sales-driving activities, and effective team deployment.
• Developing the Bespoke business by driving team engagement, strengthening product expertise, and implementing targeted actions to grow sales performance and client conversion within the MTM category.
• Managing and nurturing strategic relationships with key Harrods stakeholders, ensuring strong collaboration, alignment of business priorities, and seamless execution of commercial and operational initiatives within the store environment.
• Ensure the effective execution of onboarding programs for new hires, facilitating their integration into the business. Delivering ongoing in-store training aligned with company guidelines, with a strong focus on brand representation and product knowledge excellence.
• Foster a client-centric culture by developing and implementing effective clienteling strategies. Drive client loyalty and retention through proactive engagement, leveraging all available tools (e.g. client book, performance metrics).
• Monitor team performance and behaviors consistently, providing regular feedback and coaching. Develop tailored individual development plans and conduct structured monthly follow-ups to support growth and performance improvement.
• Planning and scheduling the team and staff resources, according to the coverage of the floor.
• Oversee stock management processes to ensure optimal availability and rotation, supporting sales performance while minimizing inefficiencies.
• Manage store operational activities (e.g. logistics, couriers, alterations, store maintenance) ensuring efficiency, cost control, and effective use of time and resources.

Who you are

• Bachelor Degree
• At least 5 years in managerial position in luxury boutiques
• Knowledge of high-end fashion field and current fashion trends
• Fluent in English
• Coaching & Development
• Business view
• Drive
• Flexibility
• Networking
• Customer Orientation

Why work with us?

This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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