GUCCI Senior Client Advisor

Summary

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

As theSenior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectivesby deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.

You aspireto step into the sphere of store leadership by supportingcertainactivities related to management and store functions.

Key Accountabilities

Client Journey

• Proactively engage and establishstrong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstratinggenerosity and desire to exceed their expectations.

• Develop client base by recruiting new clients and developing existing onesto the top tier of the segmentation.

• Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.

• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc).

Sales Excellence

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.

• Select the right products matched to client needs and benefits and effectively use cross andupselling techniques.

• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.

• Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange,returns, repairs, and other such transactionsthat are critical to a positive client experience.

• Guide and inspire the client to make the best possible decision to buy the right product.

• Foster open and constructive communication with team members, beingalways collaborative and proposing effective solutions.

• Assist, as the first point of contact,in resolving commonclient issuesand needs.

Brand & Product

• Using knowledge of Gucci and our products, engage with the clientsusing storytelling, expert product knowledge, and honest styling advice to assistthem in making informed purchasing decisions.

• Proactively attend trainingsto gain insights on product knowledgeand selling techniques.

• Ensureto be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up withthe best possible solutionsfor our clients.

• Combines styling knowledge with the ability to offer products to best serve the client.

• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitatingtraining in collaboration with store management to ensure brand initiatives are understood(in case of a needed support on this management function).

Operational Excellence

• Actively participateinall store operations such as stock maintenance, stock inventories, and general store administration activities.

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

• Accurately process all POS transactions and ensure accuratecapture of clientinformation.

• Contribute to upholding the visual display of all products followingGucci visual standards.

• Follow Company grooming at all timesand according to Gucci standards and policies.

• Ensure optimallevels of products on the sales floor in line with corporate policies and procedures.

• Manage general store administrationand functionality.

• Perform management functions at the POS, inclusive of approval of client returns and exchanges(in case of a neededsupport on this management function).

• Able to perform opening and closing procedures, inclusive of securing ofassets such as safe combinations and keys to store(in case of a neededsupport on this management function).

Requirements

• 4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

• Passion and natural interest in relationship building and peopleengagement.

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

• Proven ability toperform certain complex taskswith accuracy and commitment.

• Proven ability tocollaborate with teammates and act as a role model.

• Proven ability to drive and exceed individual and store resultsand build lasting relationships with customers and colleagues.

• Deep knowledge about and passion forfashion and luxury.

• Flexibility to worka retail schedule which will include evenings, weekends, and holidays.

• Excellent commercial awareness and clientattitude.

• High flexibility and ability to adapt to different clientsand complex situations.

• Strong communicationskills, internally and externally.

• Ability to work in a fast-movingand dynamic environment.

We are passionate makersand boldthought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefsand sexual orientation - enriches the workplace. It opens upopportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assistwith any part of the application and/or interview process, please contact us by email at [email protected].

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range - Ontario

For individuals assigned and/or hired to work in Ontario, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into accountthe wide range of factors that are considered in making compensation decisions;including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed rangeestimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current hourly salary is $22.00 CAD.

Additionalcompensation may include commissions for eligible employees, subject to any thenin-effect commission program. Eligible employees may also participatein an employee benefits program as well as other incentive program(s), subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Artificial Intelligence (AI) Disclosure:

This recruitment process may use artificial intelligence tools to help review resumes and identifypotential matches. All hiring decisions are made by our recruitment team and/or hiring manager.

EOE M/D/F/V

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