Manager/Senior Manager – Managed Services

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset.

Proud to be recognized as a Culture 100 Award winner, KeyData Cyber is committed to building a workplace where people feel valued, supported, and empowered to grow. Our culture is rooted in collaboration, innovation, and continuous learning, creating opportunities for our people to thrive and make a meaningful impact.

Join an award-winning team where your ideas matter, your growth is supported, and your contributions make a difference.

We are currently looking for a Manager/Senior Manager - Managed Services  to join KeyData Cyber's Managed Services team! Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments.

Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues.This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments.

If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you!

Location: Canada

Employment Type:  Full-Time, Remote, with travel as required.

Vacancy Status:  Immediate Opening: This position is currently available, and hiring is underway.  

What You’llDo:

• Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
• Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment.
• Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance.
• Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms.
• Foster client relationships to drive customer success and identify potential new business opportunities.
• Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion.
• Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service.
• Develop and enforce policies and operating procedures that support robust service delivery.
• Ensure efficient, effective, and round-the-clock support is available to all users (24x7x365).
• Serve as a primary Client Relationship Manager/Account Manager, maintaining high client satisfaction and proactive communication.
• Cultivate strong, collaborative relationships with technology partners to ensure seamless and efficient client support.

Who We’reLooking For:

• Bachelor’s or Master’s degree in Computer Science, Cybersecurity, Information Technology, or a related field, or equivalent experience.
• 5-10+ years in management within a technical service organization.
• Proven experience implementing Privileged Access Management (PAM), Identity and Access Management (IAM), or other security solutions (e.g., SailPoint, Saviynt, BeyondTrust, ForgeRock, CyberArk, etc.) in client environments.
• CISSP or similar security certifications (preferred).
• Skilled in developing technical strategies, architectures, and roadmaps for secure environments.
• Deep understanding of network security (IDS, firewall, VPN) and protocols (IP, TCP, UDP, FTP, HTTP, DNS, routing, etc.).
• Proficient in Unix/Linux/Windows administration.
• Strong troubleshooting skills with a solid technical aptitude for enterprise IT best practices.
• Dedicated to exceeding client expectations, with a proactive client-focused approach.
• Excellent interpersonal, written, and verbal communication skills; able to convey complex technical information to diverse audiences.
• Proficient in creating detailed documents and reports.
• Skilled at building strong relationships and engaging effectively across all organizational levels.
• Meet with clients to ensure seamless service delivery and explore additional service opportunities.
• Travel: Willingness to travel up to 15% of the time.

Nice-to-Have Skills:

• Spanish language proficiency is considered an asset.
• Experience managing IT service delivery using ITIL frameworks, SLAs, and service performance metrics is an asset.

Compensation:

The base salary range for this position is CAD $120,000 - $140,000. The final base salary offered will be determinedbased on the candidate’s experience, overall fit for the role, and expected ramp-up time.Eligible individuals may also participatein our bonus program. At KeyData Cyber, we are committed to fair and competitive compensation. We regularly benchmark across positions, industries, sectors, and experience levels, ensuring our approach recognizes each person’s unique strengths, contributions, and the value they bring to the organization.#LI-RJ1

Why You’ll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request. 

Fraud Prevention & Identity Verification

We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third-party service providers as part of our standard application screening process.

Apply now to join the  KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.