Program Manager

Duties and Responsibilities

• Leads complex programs ensuring alignment of program goals with global manufacturers expectations and company vision.
• Manages multiple cross-functional program team members to effectively plan and execute program initiatives, managing resources efficiently.
• Promotes open communication and collaboration among team members and other internal or external stakeholders.
• Identifies and mitigates risks throughout the program lifecycle to minimize potential impacts.
• Tracks progress against established timelines and priorities, making adjustments when necessary.
• Spots and facilitates problem-solving and decision-making processes to address challenges promptly.
• Proposes continuous improvement initiatives to optimize program outcomes and efficiency.
• Provides regular updates and reports on program status to senior management and stakeholders.

Knowledge and Experience

• Project Management:
• Strong expertise in project management methodologies such as Agile, or Waterfall.
• Proven experience leading complex programs and applying main principles such us scope alignment, risk management, and stakeholder communication.
• Familiarity and exposure to Generative AI technologies and their application to project management is a plus
• Technical:
• Familiarity with IT systems and processes, SaaS environments and cloud computing concepts
• Automotive Industry:
• High level understanding of the automotive industry, including trends and best practices.
• Knowledge of OEM sales and aftersales journeys.
• Supervision / Leadership:
• Individual contributor role while engaging with extensive number of stakeholders like P&E, sales and others. Strong alignment with the OEM brand director is required and key for the success of the programs.
• Skill in leading cross-functional teams effectively, fostering collaboration and team work.
• Ability to set clear expectations, motivating the team members as needed.
• Capacity to align program goals with company strategy, promoting it internally.
• Capability to identify, manage and resolve conflicts within the program.

Skills and Abilities

• Problem Solving:
• Ability to identify potential risks and stablish risk mitigation controls.
• Skill to analyze complex problems and make informed decisions under uncertainty scenarios.
• Capacity to anticipate to potential challenges, evaluating alternatives and proactively addressing them before they escalate.
• Relationship Focus:
• Strong communication skills to deliver program status, updates and risks to internal and external stakeholders.
• Facility to build and maintain positive relationships with manufacturers and other key stakeholders.
• Ability to address customer needs promptly and effectively, meeting expectations and ensuring high levels of satisfaction.