HR Manager

The HRM role is to implement and execute the people plan in partnership with the General Manager, Operations Manager, Training, and their team of Area Coaches. The HRM is to also influence, facilitate and perform all Human Resource functions to contribute towards the achievement of the organisations Balance Scorecard objectives through processes and discipline for Building People Capability, Managing Talent, Employee Engagement and Organizational Effectiveness, as per the foundation of the company's Culture and Organisational specific requirements.

• Employer: KFC LESOTHO
• Job Type: Full-time
• Location: Maseru, Lesotho
• Category: Human Resources
• Closing Date: 2026-11-19

• Succession planning - Analyse manpower needs and do bench planning to determine human resources capacity within the organisation and ensure key positions are filled.
• Facilitate efficient transfer of knowledge and skills through development, application, and evaluation of appropriate training methods through training team.
• Leadership development - Lead soft skill development sessions for RSC, ASL, RGMS with the Ops team
• Recruitment & selection - Ensure recruitment capability and execution of processes; and all key vacancies are filled within 40 days.
• Induction and orientation - Ensure Orientations and Inductions are carried out for new recruits at all levels.
• Personal Development & Performance Management- Coach and ensure execution of process to enable accountability around execution of IDPs as well as Performance Appraisals to support and promote individual and organisational needs.
• To conduct and facilitate quarterly talent conversations with Department Leads - Manage the compensation review process for the business.
• Culture driver - Champion the bringing to life of Baobab's culture and values in the business through various company-wide interventions, as well as modelling of the behaviours.
• Leverage Culture Champions in restaurants to drive HWWT culture as well as SGTW@KFC plans
• Holding quarterly committee meetings with Culture Champions 25% 25% 25%
• Effective people reviews - Work with Operations Manager & Area Coach to analyze People Surveys results/feedback and develop action plans, and then embed action plans.
• Compliance - Ensures calibration of Baobab HR culture and hygiene practices are in-line with YUM
• People Capability Engagement visits - Required to complete engagement visits to assess business opportunities to align business priorities with action plans.
• Ensure all People Capability (PCS) information is gathered and populated and updated on an ongoing basis and responsible for developing HR reports requested by management.
• Audit training files to ensure that Development Records and correct development processes have been followed.
• Legislative Compliance - Ensure compliance to relevant legislation by conducting HR audits on the organisation.
• Labour and Employee Relations - To facilitate and maintain stable work environments through maintenance of sound labour relations and conflict resolution at the lowest possible level.
• HR Information Systems - Implement and maintain HR systems to ensure effective HR functions and effective communication.
• HR Policies - Promote the application of policies & procedures to enhance labour peace & ensure equitable treatment of all staff.
• Accountable in partnership with for the results of Employee P&L/People Capability Scorecard/Bench plan
• Compensation and Benefits - Oversight of compensation and benefits
• Strategic advisor - To keep the business informed of all external factors (economic, political, socio-economic) that may have indirect and direct impact on the business and keep all relevant stakeholders informed.
• People Partner to GM by driving the PPR in the region.

• Bachelors degree in human resources management/Industrial Psychology
• 5 Years experience
• Previous experience in the Quick Service Restaurant industry an advantage

To Apply Please: trending-talent.com
Closing Date: 19 November 2026
Apply online: trending-talent.com