Microsoft 365 Engineer

About This Role

The Microsoft 365 Engineer is the hands-on technical owner for the day-to-day administration, configuration, and optimization of the KGS Microsoft 365 tenant, covering Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Viva Engage, Microsoft Loop, Planner, Forms, Stream, Bookings, and Microsoft 365 Apps. This individual contributor role reports to the Senior Manager, IT Service Delivery & Digital Workplace and supports employees across the global KGS tenant from India.

The role is equally accountable for adoption across the organization, making sure employees at every site and in every function know how to use Microsoft 365 well. Success is measured through usage data, training reach, and reduced support demand. The engineer works within the standards set by the governance and cyber security teams, turning policy into services that are well run and well used.

Key Responsibilities

Microsoft 365 Platform Administration

Administer and configure Exchange Online, including mail flow, connectors, shared mailboxes, distribution lists, and transport rules.

Administer SharePoint Online and OneDrive for Business, including site provisioning, permissions, storage, and sharing settings.

Administer Microsoft Teams, including meeting, calling, and messaging policies, app management, and Teams Rooms where applicable.

Configure and support Viva Engage, Microsoft Loop, Planner, Forms, Stream, and Bookings, and manage tenant settings in the Microsoft 365 admin center.

Manage Microsoft 365 Apps deployment and update channels in partnership with the endpoint team.

Automate administration tasks using PowerShell and Microsoft Graph, and maintain configuration documentation and as-built standards.

Identity, Licensing & Access

Manage license assignment through group-based licensing, along with Microsoft 365 groups and membership, within approved access policies.

Partner with the identity team on Entra ID, conditional access, and MFA as they affect Microsoft 365 services, escalating exceptions to the policy owner.

Track license consumption and report right-sizing opportunities to the Senior Manager, IT Service Delivery & Digital Workplace.

Governance, Security & Compliance (Execution)

Apply the Teams and SharePoint standards set by the governance and cyber security teams to provisioning, naming, lifecycle and expiration, external sharing, and guest access.

Implement Microsoft Purview sensitivity labels, retention policies, and data loss prevention (DLP) policies as directed by the cyber security and compliance teams.

Action eDiscovery and legal hold requests as directed by the legal team.

Review Microsoft Secure Score and recommendations relevant to Microsoft 365 workloads, and remediate findings with approval.

Adoption & Change Management (Organization-wide)

Build and execute the Microsoft 365 adoption plan across all KGS sites and functions, and establish and run a Microsoft 365 Champions program.

Create training content, including quick-reference guides, short videos, live and virtual sessions, and onboarding content for new hires.

Run targeted campaigns that move teams from file shares and email attachments to collaboration in OneDrive, SharePoint, and Teams, and that introduce tools such as Loop and Planner.

Use Microsoft 365 usage analytics, Adoption Score, and Viva Insights where available to measure adoption, identify low-usage groups, and target them.

Maintain an internal Microsoft 365 help and learning hub on SharePoint.

Communicate Message Center roadmap changes to the business in plain language ahead of rollout.

Migration & Projects

Execute file share and legacy platform migrations into SharePoint Online and OneDrive using the SharePoint Migration Tool, Migration Manager, or third-party tools.

Support tenant consolidation, merger and acquisition, and divestiture work as required.

Pilot and roll out new Microsoft 365 features in a controlled, well-communicated way.

Support, Monitoring & Service Management

Serve as the second and third-level escalation point for Microsoft 365 incidents raised by the service desk and IT Field Engineers.

Monitor Service Health and Message Center, assess the impact of incidents and changes, and manage Microsoft support cases through to resolution.

Use ITIL Incident, Problem, and Change Management practices in the ITSM tool.

Create knowledge base articles that enable the service desk to resolve Microsoft 365 issues at first contact.

Will be the on-call for critical Microsoft 365 incidents.

Basic Qualifications

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.

Minimum of 4–5 years' experience administering Microsoft 365 in an enterprise environment.

Hands-on administration experience with Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.

PowerShell scripting for Microsoft 365 administration, with working knowledge of Entra ID and license management.

Experience delivering end-user training or adoption activities.

Working knowledge of ITIL practices and hands-on experience with an ITSM tool.

Able to work onsite at the assigned KGS site in India, with the ability to travel up to 10%.

Flexible schedule to accommodate overlap with the Americas and Europe and occasional on-call needs.

Preferred Qualifications

•  Microsoft 365 Certified: Enterprise Administrator Expert, Teams Administrator Associate, or Collaboration Communications Systems Engineer.

•  Experience delivering SharePoint Online migrations at enterprise scale.

•  Hands-on experience with Microsoft Purview, including sensitivity labels, retention, data loss prevention, and eDiscovery.

•  Experience with Microsoft Graph API, Power Automate, and the wider Power Platform.

•  Prosci or other change management certification, with experience running Microsoft 365 champion programs.

•  Readiness and rollout experience with Copilot for Microsoft 365.

•  Experience with Intune and Microsoft 365 Apps deployment.

•  Experience in manufacturing or multi-site global organizations.

Key Competencies

•  Strong communicator, able to explain technology clearly to non-technical users.

•  Trainer and presenter mindset, comfortable leading sessions for audiences of any size.

•  Strong customer service orientation, displaying professional standards.

•  Analytical and data-driven, using usage data to guide adoption decisions.

•  Keen attention to detail in configuration and change control.

•  Automation-first mindset, scripting repeatable tasks rather than repeating them by hand.

•  Manages conflicting priorities and stays calm under pressure during incidents.

•  Able to work autonomously and follow direction as provided.

•  Collaborates effectively with peers and stakeholders across time zones.

•  Continuously learns and keeps pace as the Microsoft 365 roadmap evolves.

•  Challenges the status quo and drives improvement.

•  Strong organizational and task management skills in a fast-paced environment.